Customer Support Engineer

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $59.5k - $74.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bugcrowd

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $30M Series D on 2020-04

Consulting • Healthcare • Logistics

Bugcrowd is a leading platform that provides continuous security testing solutions, enabling organizations to stay ahead of cyberthreats. By leveraging a global community of trusted security researchers, Bugcrowd offers services such as penetration testing as a service, vulnerability disclosure, bug bounty programs, and attack surface management. The company assists industries such as financial services, healthcare, and technology in identifying and prioritizing vulnerabilities, ensuring proactive protection against potential cyber attacks. Driven by data and AI, Bugcrowd's comprehensive approach integrates seamlessly with existing systems to streamline the remediation of security issues, enhancing the overall security posture of its clients.

📋 Description

• Serve as the first point of contact for customer and researcher issues across tickets, email, and video channels • Resolve standard L0–L2 technical questions • Identify and apply established workarounds for common issues • Document repeatable solutions in the Knowledge Base • Assist in refining internal operational workflows and documentation to increase resolution efficiency • Work under the regular guidance of senior team members • Proactively seek feedback and coaching to develop technical skills and independence • Support customers and researchers with questions and issues regarding interactions and usage of the Bugcrowd Security Knowledge Platform

🎯 Requirements

• 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment • Familiarity with command-line tools such as Bash, SSH, and grep • Foundational exposure to Jira, SAML, APIs, or SSO/2FA integrations • Strong written and verbal communication abilities • Clear, professional documentation skills • Solutions-oriented approach • Strong time management • Composure under pressure • High sense of urgency • Ability to complete all physical requirements with or without reasonable accommodation • Ability to remain in a stationary position 50% of the time • Ability to carry or move a laptop as needed throughout the work day • Ability to maintain confidential information in the strictest confidence • Successful completion of applicable background checks

🏖️ Benefits

• Discretionary bonus program or commission plan eligibility • Reasonable accommodations for qualified individuals with disabilities • Remote, work-from-home 100% of the time

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