IT Support Technician

🔥 1 minute ago

🌵 Arizona, Colorado, +3 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌪️ Kansas – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $39k - $45k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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IronEdge Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

IronEdge Group is an outsourced IT services provider that specializes in managed IT solutions, cybersecurity, compliance, and business intelligence. With a focus on accelerating business success, IronEdge Group offers tailored IT services that align technology with business goals, serving various industries including construction, energy, and financial services. Their award-winning solutions and lightning-fast response times help clients minimize IT risks and improve operational efficiency.

📋 Description

• Provide front-line technical support to end users • Troubleshoot servers and network systems • Resolve software and peripheral issues • Dispatch to client sites as needed • Escalate complex issues to senior staff • Communicate professionally with users at all levels, including executive contacts • Occasionally train end users or new team members • Work independently and collaboratively to solve problems • Complete tickets to company standards • Continually build new technical skills • Provide remote troubleshooting and repair of software or peripheral equipment via phone or video meetings • Perform hands-on fieldwork at local client offices when needed

🎯 Requirements

• Minimum of 1 year experience in a Tier 1 IT support role • Experience with creation and utilization of written technical documentation • Advanced problem-solving ability with creative solutions and a focus on long-term stability • Experience in ticketing and remote access systems • Effective cross-functional communication via Microsoft Teams • Friendly and professional client support over the phone and in person • Successful completion of a criminal background check • Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility • Disqualifying records include felony convictions, felony deferred adjudication, Class A & B misdemeanor deferred adjudication, Class B misdemeanor convictions, open arrest for any criminal offense, and family violence convictions • Willingness and ability to travel to local client offices for hands-on fieldwork • Applicable CompTIA or Microsoft certifications are a plus, not required • Managed Services Provider (MSP) experience is a plus, not required • Customer service industry background is a plus, not required

🏖️ Benefits

• IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance • Vision Insurance • AD&D Insurance • Short-Term and Long-Term Disability Insurance • Flexible Spending Account and Health Savings Account • Flexible Time Off plus Holidays • Matching 401k • Remote work arrangement • Opportunity to work in the office if living near an office and lacking an appropriate home workspace • Professional development through continuous learning and building new technical skills

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