NOC Support Engineer

🔥 6 minutes ago

🌐 United States, India, +2 more countries – Remote

🇺🇸 United States – Remote 🇮🇳 India – Remote 🇬🇧 United Kingdom – Remote 🇦🇺 Australia – Remote

🌵 Arizona, California, +37 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Transaction Network Services (TNS)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

📡 Telecommunications

💳 Fintech

🔐 Security

Telecommunications • Fintech • Security

Transaction Network Services (TNS) is a technology company that specializes in providing secure network solutions for businesses. TNS offers a range of services, including communications and connectivity solutions for financial markets, payments markets, and enterprises. Their services include call authentication, robocall protection, low latency trading infrastructure, and managed hosting, among others. TNS aims to reduce complexity and enhance security and interoperability with innovative Infrastructure-as-a-Service (IaaS) solutions that support businesses in connecting, transacting, and operating seamlessly across the globe. The company is known for its resilience and trusted network infrastructure services, benefiting clients ranging from telecommunications to financial services and payment solutions providers.

📋 Description

• Support the stability and availability of TNS Financial Markets infrastructure and services • Raise service incident tickets and assign them to appropriate engineers • Resolve complex IP network routing, hardware, and protocol issues on global core and Financial Markets networks • Open tickets with Cisco and Juniper TAC and escalate problems for engineering support when necessary • Maintain and update assigned tickets • Deliver customer-facing technical support to TNS customers and liaise with customer technical representatives • Provide support for large-scale TCP/IP, VPN, and MPLS networks • Configure and troubleshoot Cisco, Arista, and Juniper routers and switches • Manage vendors and interface with Cisco and Juniper TAC • Perform second-level network and protocol troubleshooting and debugging • Coordinate, schedule, and support network maintenance and change management activities • Provide rotating after-hours on-call escalation support • Perform operation readiness checks and support project acceptance handover to the NOC • Manage incidents to restore client and network services with minimal impact • Monitor event management systems and inbound customer email • Respond to inbound telephone calls to TNS Network Operations • Triage incidents using defined runbooks • Engage NOC engineers and follow incidents through successful resolution • Work as part of a global team providing 24x7 IP Desk coverage on rotation

🎯 Requirements

• TCP/IP, VPN, MPLS and routing knowledge, including OSPF, BGP, EIGRP, RIP, and IS-IS • Hands-on experience configuring Cisco, Arista, and Juniper routers and switches • ITIL Certification • Experience with Microsoft Office software, communications software, and Visio • Experience working with external customers • Experience providing support for NOC environments • Computer Science or applicable degree, or equivalent work experience preferred • Experience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendor • Understanding of Financial Markets, including Equity, Futures, and Options • Advanced knowledge of exchange market data and order routing protocols • Experience supporting and troubleshooting multicast market data streams • Experience with Change Management Processes • 3–5 years’ experience troubleshooting circuits • 3–5 years’ experience with Network Operations and Troubleshooting • Excellent communication, customer, and time management skills • Proficiency at multitasking • Strong written and verbal communication skills • Direct trading experience advantageous

🏖️ Benefits

• Equal opportunity employment • 24x7 IP Desk coverage on a rotation basis • After-hours on-call escalation support on a rotating schedule

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