Technical Support Engineer, L1

🔥 12 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $65k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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DDN

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

💰 $10M Funding Round on 2011-06

Healthcare • Logistics • Manufacturing

DDN is a global leader in AI data intelligence solutions, providing high-performance computing and sophisticated data management technologies. With a focus on accelerating AI deployments and advanced data analytics, DDN's products, including the Data Intelligence Platform and advanced storage systems, serve diverse sectors such as healthcare, financial services, and government. DDN is committed to transforming enterprise data infrastructure to leverage the full potential of AI and drive operational efficiency.

📋 Description

• Provide first-level technical support for Tintri storage solutions • Own customer issues from initial intake through resolution or escalation • Troubleshoot hardware, software, interoperability, configuration, and performance issues • Gather and analyze logs, diagnostic data, error messages, system information, and environmental details • Use knowledge bases, scripts, internal tools, product documentation, and established support procedures • Communicate technical findings, action plans, status updates, and recommendations to customers and internal teams • Maintain complete and accurate case histories • Escalate complex or out-of-scope issues to senior support, escalation, or engineering teams • Create and improve knowledge-base articles and reusable troubleshooting content • Monitor assigned service calls and provide follow-up and status updates until resolution or handoff • Collaborate with peer engineers, senior Technical Support Engineers, escalation teams, and engineering • Support a 24x7x365 operation

🎯 Requirements

• Two to three years of enterprise-level technical support experience or an equivalent technical degree and practical experience • Basic familiarity with Linux commands and system troubleshooting • Working understanding of SAN and NAS storage, Unix and Windows operating systems, CPU and memory architecture, disks, and RAID systems • Ability to troubleshoot across applications, operating systems, network switching, and storage components • Working knowledge of TCP/IP networking and troubleshooting • Familiarity with virtualization platforms such as VMware, Hyper-V, or Platform9 • Exposure to VMware, Microsoft products, NFS, ZFS, Citrix, Cisco, UCS, or Kubernetes preferred • Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field, or equivalent work experience • Strong written and verbal English communication skills • Ability to work effectively in a global, highly collaborative, customer-facing support environment • Ability to work assigned shifts in a 24x7x365 global support organization, including weekends and holidays when required

🏖️ Benefits

• Remote work option in Colorado • Shift coverage during weekends and holidays as required

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