Director, Training & Development

🔥 36 minutes ago

🇺🇸 United States – Remote

💵 $90k - $150k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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DealerOn

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🚘 Automotive

📣 Marketing

☁️ SaaS

💰 Private equity on 2020-02

Automotive • Marketing • SaaS

DealerOn is a digital marketing and software provider for automotive dealerships across North America. It offers the Cosmos website platform and a suite of services including responsive websites, automotive SEO, precision-targeted digital advertising, digital retailing, personalization, automation, lead generation, listings management, reporting & analytics (GA4-powered), compliance (consent and accessibility) and AI solutions (DealerOn Sidekick, OnPrompt). DealerOn serves independent dealers and multi-rooftop dealer groups, emphasizes lead generation and conversion optimization, and states it helps over 7,000 car dealers sell more cars more profitably.

📋 Description

• Lead employee knowledge and skills development for DealerOn employees • Partner with company leaders to develop and execute strategies improving organizational knowledge, product skills, customer effectiveness, employee growth, and retention • Lead, manage, and mentor the training team, including establishing and measuring individual and team goals • Report to and collaborate with the Senior VP of Customer Success on department standards and SOPs • Establish relationships with peers, business unit leaders, and senior management • Develop long-term knowledge and skills growth plans and prioritize training resources • Design and implement onboarding, ongoing technical, refresher, coaching, customer-facing soft skills, and communication training programs • Own Salesforce Knowledge strategy, standards, governance, content ownership, review cadence, and article retirement • Train Success Managers to consult with dealers on DealerOn’s value proposition • Define and report training measures tied to business results, including ramp time, quality, error rates, and customer retention • Set team OKRs and individual KPIs and adjust programs based on results • Develop certification paths with team leadership and HR • Manage team staffing, recruitment, performance management, development, evaluations, and disciplinary actions • Collaborate with Support, Inventory, Product, Sales, and Operations to deliver training materials, tools, and processes • Coach employees and provide feedback and developmental opportunities • Develop, document, implement, and enforce operational policies and procedures through the internal knowledge base and LMS • Maintain current knowledge of products and processes and ensure employees receive current information • Partner with Product and Marketing on release-readiness for training, knowledge articles, and go-to-market enablement • Apply instructional design, learning technology, and AI to create scalable, role-specific training • Deliver training initiatives that improve proficiency, operational efficiency, and business results

🎯 Requirements

• Bachelor’s Degree in Education, Computer Science, Marketing, Project Management, Business Administration, or equivalent program • 7+ years of experience in leadership, ideally specific to technical training and/or technical support in the automotive industry • Excellent communication skills and ability to present complex technical issues clearly and concisely to a general audience • Demonstrated change leadership and passion for customer support and employee development • Excellent problem-solving skills with a service mindset • Ability to multitask and work in a fast-paced, energetic, continuously evolving environment • Proactive approach, high attention to detail and accuracy, consistent follow-up, and strong organizational skills • Strong written and verbal communication skills • Previous experience with Learning Management Systems such as TalentLMS and Salesforce Knowledge • Extensive automotive/IT experience upskilling a large learner population • Proven track record running successful training programs and strategic consulting within the Account Management Process • Preferred: 2+ years working in and knowledge of the automotive industry • Preferred: Previous management experience in a technical support environment • Preferred: Experience developing and delivering technical and soft skill training • Preferred: Experience in a high-tech, software, or SaaS company • Preferred: Strong management skills with attention to detail • Must be a US resident • Must pass a background check as a condition of joining the team

🏖️ Benefits

• Medical, dental and vision insurance • Company matched 401K plan • Flexible PTO + Sick Leave • 6 weeks paid Parental Leave • 8 Paid National Holidays • Company-paid basic Life Insurance • Voluntary supplemental Life Insurance • Voluntary long-term/short-term disability insurance • Voluntary Pet Insurance • Optional Healthcare/Dependent Care FSA Account

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