Account Manager, Customer Success

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dealer Spike LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🛍️ eCommerce

💰 Venture Round on 2011-01

Marketing • Digital Marketing • eCommerce

Dealer Spike LLC is a company that specializes in providing digital marketing and web solutions for various dealership industries. Their services include custom website platforms, digital marketing strategies, inventory syndication, and lead management tools aimed at increasing online leads and in-store sales. Dealer Spike caters to a wide range of industries such as powersports, marine, agriculture, truck, and heavy equipment, offering tailored digital solutions that include search engine optimization, social media marketing, and reputation management. With a focus on innovative tools and real-world dealership experience, Dealer Spike helps dealers worldwide enhance their digital presence and grow their businesses.

📋 Description

• Develop professional relationships with clients while guiding them in increasing their dealership's online presence through websites and digital marketing solutions • Maintain customer relationships, build value, retain customers, and sell additional marketing and add-on website services • Communicate the implementation and value of Dealer Spike's services to drive website traffic, qualified leads, and customer results • Understand all facets of Dealer Spike's website and marketing products and services • Perform monthly reporting calls with clients • Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service • Promote and sell additional marketing and add-on website services; provide product training and consult on best practices • Assess and monitor website and marketing services for quality standards and success; provide proactive solutions to increase website traffic and leads • Work with the Site Production Team to facilitate seamless client onboarding, go live, and website introduction • Handle incoming customer comments, provide solutions and alternatives, and follow up to ensure resolution • Keep records of customer interactions, process customer accounts, and file documents • Identify retention risk and work proactively to eliminate it • Update job knowledge through educational opportunities

🎯 Requirements

• 2+ years of Customer Service experience • 1+ year of Digital Marketing experience preferred • Experience working with a CRM preferred • Strong time management and organizational skills • Strong communication and interpersonal skills • Adaptable, energetic, team-player attitude • Ability to type 45 wpm • Ability to multitask efficiently • Proficient in Microsoft Word, Excel, and Outlook • Working knowledge of Google Apps • Strong technical aptitude and ability to learn quickly • Candidates must not be located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington