Account Manager, Customer Success

🔥 0 minutes ago

🏄 California, Colorado, +6 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🎰 Nevada – Remote 🗽 New York – Remote 🦀 Maryland – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LeadVenture™

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

LeadVenture™ is a company that provides a range of technology platforms and digital tools designed to enhance the success of dealerships. Their services cater to over 40,000 dealers in industries such as powersports, marine, RV, trailer, outdoor power equipment, agriculture, heavy equipment, heavy truck, tire, service, and non-franchise auto dealerships. LeadVenture offers solutions including customizable websites, inventory and lead management, and automated email marketing to drive sales. Additionally, they connect OEMs with dealers to enhance brand presence and facilitate seamless transactions. Their mission focuses on fueling dealer growth through advanced digital tools and integrations.

📋 Description

• Develop professional relationships with clients while guiding them in increasing their dealerships' online presence through websites and digital marketing solutions • Maintain customer relationships, build value, retain customers, and sell additional marketing and website services • Communicate the services offered, implementation methods, and value to dealers • Understand all facets of Dealer Spike's website and marketing products and services • Perform monthly reporting calls with clients • Manage assigned accounts with a focus on revenue growth, retention, and exceptional customer service • Promote and sell additional marketing and add-on website services • Provide product training and consult on best practices • Assess and monitor website and marketing services to ensure quality, success, and increased traffic and leads • Work with the Site Production Team to facilitate client onboarding and a smooth website go-live • Handle incoming customer comments, provide solutions and alternatives, and follow up to ensure resolution • Maintain records of customer interactions, process customer accounts, and file documents • Identify retention risks and proactively eliminate them • Participate in educational opportunities to update job knowledge

🎯 Requirements

• 2+ years of Customer Service experience • 1+ year of Digital Marketing experience preferred • Experience working with a CRM preferred • Strong time management and organizational skills • Strong communication and interpersonal skills • Adaptable, energetic, team-player attitude • Ability to type 45 wpm • Ability to multitask efficiently • Proficient in Microsoft Word, Excel, and Outlook • Working knowledge of Google Apps • Strong technical aptitude and ability to learn quickly • Must not be located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington

🏖️ Benefits

• Equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, genetics, gender, sexual orientation, gender identity or expression, genetic information, or veteran status • Educational opportunities to update job knowledge