Client Engineer – Operations Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $34 - $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Dealer Tire

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🚘 Automotive

🛒 Retail

💰 $157.9M Private Equity Round on 2009-09

Manufacturing • Automotive • Retail

Dealer Tire is a company transforming the way people buy tires and care for their vehicles, originating from the retail tire industry. Their focus is on aiding automotive manufacturers and dealers to expand their businesses through innovative tools and services designed to boost customer satisfaction and retention. Dealer Tire offers solutions such as the Product Screen Tool, which helps dealers maintain optimal inventory and pricing, and Online Tire Stores, which assist in generating sales leads and facilitating appointment scheduling. The company is deeply committed to continuous innovation for the benefit of their partners and consumer safety on the road.

📋 Description

• Administer client management platforms • Support operating system deployment and lifecycle management • Maintain client policies and configurations • Assist in software packaging and application deployment • Support patch management processes • Develop basic automation and scripting solutions • Participate in platform upgrades and modernization initiatives • Troubleshoot complex client issues • Maintain technical documentation and standards • Facilitate ticket monitoring, follow-up, and escalation • Coordinate remote-site equipment and technology service needs with site contacts, support teams, vendors, and service providers • Coordinate hardware, software, and subscription procurement, including requirements, approvals, ordering, delivery, and renewal tracking • Provide regular status updates on assigned initiatives and tickets, including progress, risks, dependencies, and next steps • Perform other duties as assigned

🎯 Requirements

• 3+ years of client support or engineering experience • Experience with client management technologies • Basic PowerShell scripting knowledge • Understanding of device lifecycle management • Familiarity with enterprise security controls • Either CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) preferred • Experience with Intel Compatible PCs and peripherals, Dell clients, Apple computers, and printers • Experience with Windows and Macintosh operating systems • Experience with Microsoft Office and security software • Strong oral and written communications skills • Experience monitoring ticket queues and coordinating follow-up across technical teams • Experience coordinating remote-site equipment and technology service needs • Experience coordinating hardware, software, or subscription procurement and renewal activities • Strong organizational, documentation, and customer service skills • Ability to work varying shifts as necessary to support business needs • Ability to lift and move computer devices up to 50 pounds • Ability to travel as necessary, up to 10% • Must pass a pre-employment drug screening

🏖️ Benefits

• Paid time off • Medical insurance • Dental insurance • Vision insurance • 401k match (50% on the dollar up to 7% of employee contribution) • Potential commission, bonus or profit sharing • Potential sign-on bonus, subject to state and local laws, terms and conditions • Equal Employment Opportunity employer • Disability accommodations available during application