Chief Operating Officer

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🔥 3 hours ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🔴 Lead

🏢 Chief Operating Officer (COO)

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Dearest

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏥 Healthcare

👥 B2C

💰 Non Equity Assistance - Dearest on 2022-06

Healthcare • B2C

Dearest is a patient advocacy and care‑coordination service (branded as Dearest Care) that matches patients and caregivers with dedicated, experienced healthcare advocates—nurses, physicians, pharmacists, social workers, and care coordinators—to help navigate appointments, paperwork, insurance approvals, and next steps. The company supports a range of health needs (new diagnoses, chronic illness, cancer, dementia, senior care, disability support, equipment procurement, etc. ), is covered by Medicare and many Medicare Advantage plans nationwide, and emphasizes rapid access (avg. 24 hours to connect), large-scale experience (27,000+ patients served) and a team of trained advocates (103+). Dearest positions itself as an independent partner to patients and families, focused on care coordination, insurance navigation, and connecting people with appropriate doctors and services.

📋 Description

• Completely own end to end on this number and drive efficiency and run operations for the company as a whole • Manage provider credentialing, payer enrollment, and ongoing compliance. • Keep every contract, license, and NPI file audit-ready. • Run Clinical Ops, RCM, Customer Success, Finance, Compliance— > Provide product insights based on the operational insights. • Coordinate across advocates, providers, and payers to resolve bottlenecks fast. • Set operational priorities in lockstep with the founding team. • Build and document repeatable workflows for billing, scheduling, and intake. • Spot operational inefficiencies and fix them — quickly. • Monitor patient and partner touch points to ensure a high-quality, consistent experience. • Close the loop on dropped calls, delayed follow-ups, or missed handoffs. • Track KPIs across credentialing, throughput, and patient satisfaction. • Drive investor-facing reporting and board-level operational narratives.

🎯 Requirements

• Have 7+ years in healthcare operations at a startup, clinic, or provider network. • You are becoming AI native. Period. Old school thinking isn’t going to work here. • You are data-driven, can size and be brutally honest on when things break and fix them. • Have touched credentialing or payer enrollment directly — not just managed someone else doing it. • Thrive in high-ambiguity, high-velocity environments and know how to prioritize. • Are hands-on and execution-driven — you solve problems directly, then build the process to prevent them. This is not a 9 to 5 role. • Communicate clearly with diverse stakeholders — from an anxious senior patient to a health plan contracting lead.

🏖️ Benefits

• Competitive salary + high equity • Ownership: Partner with the CEO as a peer on company direction