Community Engagement Manager

Job not on LinkedIn

🔥 3 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dearest

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏥 Healthcare

👥 B2C

💰 Non Equity Assistance - Dearest on 2022-06

Healthcare • B2C

Dearest is a patient advocacy and care‑coordination service (branded as Dearest Care) that matches patients and caregivers with dedicated, experienced healthcare advocates—nurses, physicians, pharmacists, social workers, and care coordinators—to help navigate appointments, paperwork, insurance approvals, and next steps. The company supports a range of health needs (new diagnoses, chronic illness, cancer, dementia, senior care, disability support, equipment procurement, etc. ), is covered by Medicare and many Medicare Advantage plans nationwide, and emphasizes rapid access (avg. 24 hours to connect), large-scale experience (27,000+ patients served) and a team of trained advocates (103+). Dearest positions itself as an independent partner to patients and families, focused on care coordination, insurance navigation, and connecting people with appropriate doctors and services.

📋 Description

• Manage day-to-day responses across public community, social, and review platforms like Facebook, Instagram, Reddit, Trustpilot, Better Business Bureau, and more. • Respond to patients, caregivers, and the community with empathy, clarity, and urgency while maintaining Dearest Care’s voice and ensuring regulatory compliance. • Triage sensitive or escalated issues to the appropriate internal teams, including Customer Service, Clinical Operations, Marketing, Product, and leadership. • Track recurring questions, complaints, misunderstandings, and emerging themes, translating them into actionable insights for the company. • Ensure timely responses across channels and prevent public feedback from going unanswered. • Implement proactive community engagement strategies that build trust in Dearest Care and educate patients about advocacy and how to access it. • Clearly differentiate Dearest Care as advocate-led—not a chatbot, call center, marketplace, or generic navigation vendor. • Contribute to the development of templates, escalation playbooks, tone guidelines, and internal documentation to support consistent, scalable responses. • Represent Dearest Care with professionalism, warmth, and discretion in every public interaction.

🎯 Requirements

• 3+ years of experience in community management, customer communications, social media, public relations, internal communications, or a related field. • Proven experience responding to customers in public channels, especially in regulated, high-empathy, or high-trust settings. • Exceptional written communication skills, capable of translating complex healthcare or policy topics into clear, simple, and human language. • Adept at making judgment calls: knowing when to respond, escalate, pause, or further investigate public comments. • Strong empathy for patients, caregivers, older adults, and families navigating complex healthcare systems. • Comfortable partnering cross-functionally with Customer Experience, Clinical Operations, Marketing, Product, and leadership. • Proactive, high-ownership mentality—you spot issues early and identify patterns before they become problems. • Ability to manage confidential information with care and integrity. • Healthcare experience is strongly preferred; backgrounds in clinical, caregiving, advocacy, Medicare, or care coordination are a plus. • Startup experience is valued, especially in fast-paced, venture-backed, consumer, healthcare, or technology companies. • A sense of humor, sharp internet instincts, and an ability to maintain composure when digital environments are intense.

🏖️ Benefits

• Fraudulent Recruitment Advisory • Dearest Care will never request bank details, payment, or sensitive financial information as part of the recruiting process. We will never make an offer of employment without an interview. All legitimate recruiting communications will come from official Dearest Care channels. Please report any suspicious outreach to our team.