Senior Manager, Quality

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 15%

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Dearest

WebsiteLinkedInAll Job Openings

2 - 10 employees

🏥 Healthcare

👥 B2C

💰 Non Equity Assistance - Dearest on 2022-06

Healthcare • B2C

Dearest is a patient advocacy and care‑coordination service (branded as Dearest Care) that matches patients and caregivers with dedicated, experienced healthcare advocates—nurses, physicians, pharmacists, social workers, and care coordinators—to help navigate appointments, paperwork, insurance approvals, and next steps. The company supports a range of health needs (new diagnoses, chronic illness, cancer, dementia, senior care, disability support, equipment procurement, etc. ), is covered by Medicare and many Medicare Advantage plans nationwide, and emphasizes rapid access (avg. 24 hours to connect), large-scale experience (27,000+ patients served) and a team of trained advocates (103+). Dearest positions itself as an independent partner to patients and families, focused on care coordination, insurance navigation, and connecting people with appropriate doctors and services.

📋 Description

• Own measurement and management of care quality across the organization • Define quality and performance standards focused on delivering a standout patient experience • Instrument, measure, and report metrics across relevant systems • Develop, document, and implement SOPs to standardize quality processes across teams • Surface insights from data analytics to inform operational and product roadmaps • Run continuous quality monitoring for all roles within Clinical Operations • Report weekly findings to leadership with clear recommendations for improvement • Create rubrics, examples, and calibration processes for consistent feedback • Collaborate with the Head of Clinical Operations to integrate quality standards into hiring, onboarding, training, and statements of work • Partner with Product and Tech to embed quality into clinical and operational workflows • Document recurring quality issues and create data-backed product requirements for the roadmap • Extract data, develop rubrics, deliver reports, and interpret quality metrics • Report to the Head of Clinical Operations

🎯 Requirements

• Bachelor’s degree or equivalent practical experience in analytical operations • 5+ years in consulting, healthcare quality operations, or ops analytics • 2+ years owning a metric at the leadership level • Strong hands-on analytical skills, including SQL, BI tools such as Metabase, and data modeling • Experience rigorously defining and defending metrics, including numerators, denominators, exclusions, and sources of truth • Experience building or running a documented performance management or QA process • Evidence of effective partnership with product or engineering to address operational issues at their root • Clear, concise writing skills, including the ability to produce a one-page rubric with no adjectives • Working knowledge of HIPAA and patient data privacy standards • Preferred: experience in healthcare services, care coordination, patient navigation, or payer operations • Preferred: familiarity with Medicare or Medicare Advantage • Preferred: early-stage or startup experience, particularly Series A/B • Preferred: proficiency in AI tools • Preferred: experience mentoring or coaching analysts or managing small teams

🏖️ Benefits

• High equity • Remote position • Distributed team environment • Equal opportunity employer committed to diversity and inclusion