Junior Help Desk Specialist

🔥 16 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• 178 open roles for a team of 142.
• No salary listed.

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DecisionPoint Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

DecisionPoint Corporation is a Service Disabled Veteran Owned Small Business specializing in IT modernization and digital transformation for government agencies. They provide comprehensive services including cybersecurity, health IT, and intelligent automation solutions, aimed at improving operational efficiency and effectiveness while ensuring secure cloud migration. Their Centers of Excellence approach drives mission success by addressing the most pressing challenges faced by government entities through innovative technology and expert support.

📋 Description

• Provide first-contact support for authorized users of the Defense Casualty Information Processing System (DCIPS) Future • Receive incidents, service requests, and inquiries through approved support channels • Record, categorize, and prioritize contacts in the service-management system • Troubleshoot application use, user access, software, hardware, and connectivity issues using standard procedures and knowledge articles • Verify user identity and support account creation, changes, deactivation, and credential maintenance under approved security procedures • Perform account actions within assigned permissions and route other actions to authorized administrators • Document symptoms, affected users, troubleshooting steps, and results • Escalate unresolved issues to Tier 2, Tier 3, or the responsible technical team • Track assigned tickets after escalation, communicate status and next steps, confirm outcomes, and record resolution and closure • Recognize possible outages or security incidents and notify the designated lead or response team • Coordinate hardware exchange, repair-service requests, and other support dependencies • Help update self-service guidance and troubleshooting articles and provide feedback on user training • Maintain service-performance data and handover notes • Protect controlled unclassified information and sensitive personal and mission data using approved tools and procedures • Complete DCIPS-specific training and practice support workflows, knowledge-resource use, and escalation procedures

🎯 Requirements

• Active Secret clearance or higher • High school diploma or equivalent • Zero to two years of experience in technical support, a help desk, or customer service; prior experience is not required • Basic understanding of IT systems, networks, and security concepts, including Windows, Microsoft 365, and connectivity troubleshooting • Familiarity with ticketing systems such as ServiceNow, Remedy, Jira Service Management, or comparable tools • Awareness of Active Directory, multi-factor authentication, VPNs, and remote access • Understanding of ITIL-based incident and service-request processes • Clear written and verbal communication and careful documentation • Ability to assist users with varying technical backgrounds • Ability to follow procedures, manage competing requests calmly, and develop technical skills through training • Preferred certifications: CompTIA Security+, CompTIA A+ or Network+, ITIL 4 Foundation

🏖️ Benefits

• Regular full-time employment • Complete DCIPS-specific training before service activation and as the application changes

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