Knowledge Base Manager

🕒 November 19, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 76%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DecisionPoint Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

DecisionPoint Corporation is a Service Disabled Veteran Owned Small Business specializing in IT modernization and digital transformation for government agencies. They provide comprehensive services including cybersecurity, health IT, and intelligent automation solutions, aimed at improving operational efficiency and effectiveness while ensuring secure cloud migration. Their Centers of Excellence approach drives mission success by addressing the most pressing challenges faced by government entities through innovative technology and expert support.

📋 Description

• Manage the full lifecycle of knowledge articles, including drafting, reviewing, publishing, and retiring content • Maintain and improve SOPs, runbooks, troubleshooting guides, service catalog items, and technical reference materials • Ensure content accuracy, clarity, consistency, and alignment with enterprise documentation standards • Partner with Tier 1, Tier 2, and Tier 3 teams to capture tribal knowledge and translate it into structured KB content • Coordinate with cybersecurity, engineering, and cloud teams to document updates, new features, and system changes • Implement taxonomy, tagging, metadata, and content governance controls to improve knowledge discoverability • Conduct periodic reviews to prevent content staleness, inaccuracies, or procedural drift • Facilitate continuous improvement efforts for documentation workflows and content creation processes • Maintain version history, change records, and archival procedures for all documentation • Support compliance documentation needs aligned with federal and DoD quality expectations • Provide staff training on submitting, updating, and using knowledge articles • Manage formatting, layout, and readability standards for technical content

🎯 Requirements

• Must hold an active Top Secret clearance, supported by a Tier 5 background investigation • Bachelor’s degree in Technical Writing, Information Technology, Communications, or a related field • Minimum 4 years of experience in technical writing, knowledge management, or documentation development • Experience managing enterprise-level KB systems, documentation platforms, or service catalog structures • Experience developing SOPs, troubleshooting guides, and procedural documentation • Experience supporting IT service desk or IT operations environments • Experience collaborating with technical teams to translate complex concepts into clear documentation • Strong understanding of documentation standards, structured authoring, and content governance models • Familiarity with ITIL practices for knowledge management, incident, problem, and change processes • Ability to synthesize information from SMEs across engineering, security, and cloud teams • Proficiency with documentation tools, KB platforms, and content management systems • ITIL v4 Foundation certification required • Exceptional writing and editing abilities with strong attention to detail • Ability to structure complex technical information into user-friendly content • Strong communication and interviewing skills for gathering SME input • Ability to manage multiple documentation projects simultaneously • Strong organizational and governance skills for maintaining large documentation repositories

🏖️ Benefits

• Fully remote work arrangement • Equal employment opportunity and affirmative action protections • Consideration for other available positions requiring comparable skills, education, and experience