Technical Services Engineer

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 20%

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DeepHealth

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $225k Grant on 2019-08

Healthcare • Consulting • Logistics

DeepHealth is a global leader in AI-powered health informatics, providing innovative solutions designed to enhance operational efficiency and clinical confidence in radiology. As a wholly-owned subsidiary of RadNet, Inc. , DeepHealth offers a comprehensive suite of diagnostic and imaging tools, including the DeepHealth OS, a pioneering cloud-native operating system. Their AI-powered solutions support large-scale diagnostic programs and streamline workflows in areas such as breast, prostate, lung, and brain cancer detection. DeepHealth collaborates with leading healthcare institutions worldwide to transform radiology practices and improve care delivery.

📋 Description

• Provide expert first-point-of-contact support and troubleshooting for users • Coordinate projects and own tasks while serving as the primary customer communication and issue-resolution contact • Serve as the primary implementation resource for client projects from kick-off through completion • Provide second-level support for healthcare IT systems and resolve escalated technical issues • Respond to inquiries via phone, email, and ticketing systems • Monitor the support queue, triage incoming tickets, and assign them to appropriate product or functional teams • Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues • Maintain detailed incident, solution, and workflow records in the ticketing system • Improve support processes and the knowledge base • Ensure compliance with regulatory standards and internal IT policies • Support key customers, maintain positive relationships, and provide updates and guidance

🎯 Requirements

• 5+ years of experience in an IT support role • Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience • Proven IT support experience, preferably in healthcare or clinical environments • Strong customer relationship and call center support skills • Strong IT, networking, and general computer skills • Hands-on experience with PC and server hardware platforms and command lines on Linux and Windows • Experience troubleshooting complex applications and software products • Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration • Familiarity with healthcare IT systems, including EMR and clinical software • Experience with ticketing systems and ITIL-based support processes • Knowledge of archival and storage media • Excellent troubleshooting, diagnostic, and analytical skills • Strong written and verbal communication skills • Ability to manage multiple tasks, work under pressure, and collaborate across teams • Flexibility to work varied hours and participate in on-call rotations • PACS/Radiology/DICOM/HL7 experience (Preferred) • Radiology workflow experience (Preferred) • CompTIA Linux, RHCA, or RHCT certification (Preferred) • CCNA/CCNP certification (Preferred) • Proficiency in additional languages, particularly for EU or international regions (Preferred) • Follow data privacy, compliance, safety, confidentiality, and applicable employment standards • Work regularly as scheduled and maintain satisfactory attendance

🏖️ Benefits

• Occasional travel may be required • Remote work arrangement