Implementation Specialist

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Deepwatch

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

🔐 Security

Cybersecurity • Enterprise • Security

Deepwatch is a leading managed security platform for the cyber resilient enterprise. The company integrates detection and awareness technologies with effective responses to provide seamless enterprise protection. Deepwatch offers managed detection and response, endpoint detection and response, vulnerability management, and managed firewall services. With Deepwatch, companies can expect reduced false positives, improved security posture, and exceptional ROI. The platform combines cutting-edge software, industry-leading security technologies, and a dedicated expert team to ensure comprehensive protection across all fronts. Deepwatch positions itself as an extension of its clients' teams, offering services from advanced threat detection and response to personalized security programs tailored to each business's risk tolerance and resources.

📋 Description

• Serve as the primary project manager for customer onboarding, offboarding, migration, and customer change initiatives from kickoff through completion • Develop, maintain, and execute implementation project plans, timelines, milestones, and customer deliverables • Lead customer kickoff meetings, recurring status meetings, milestone reviews, and project closeout sessions • Coordinate cross-functional activities across Solutions Engineering, Platform SIEM Engineering/Operations, Cloud Operations, Security Operations, Product Management, Customer Success, Executive Leadership/C-Suite, Sales, and Marketing • Track project milestones, action items, dependencies, and risks while ensuring timely completion of customer deliverables • Manage customer onboarding activities, including implementation planning, documentation reviews, scheduling, and readiness assessments • Coordinate customer offboarding activities, including project planning, data transfer coordination, documentation, and service termination milestones • Manage customer migrations, including platform transitions, SIEM migrations, MDR service transitions, and other implementation projects • Coordinate customer environment updates such as organization name changes, identity provider changes, and service configuration updates • Facilitate communication between customers and internal technical teams throughout project execution • Identify project risks, remove blockers, escalate issues when necessary, and communicate mitigation plans • Maintain accurate project documentation, implementation workbooks, project trackers, and customer records • Manage customer expectations through clear, timely, and professional communication • Identify opportunities to improve implementation processes, documentation, and customer experience • Participate in process improvement initiatives and special projects as needed

🎯 Requirements

• 2+ years of experience in technical project management, customer implementations, professional services, customer success, or a related field • Experience managing multiple concurrent customer-facing projects from initiation through completion • Understanding of project management methodologies, risk management, stakeholder communication, and change management principles • Highly organized with exceptional attention to detail and ability to manage competing priorities • Ability to coordinate cross-functional teams to deliver projects on schedule • Clear and confident communication with technical, operational, and executive-level stakeholders • Experience facilitating customer meetings and presenting project status updates • Strong problem-solving skills and proactive identification of solutions to project challenges • Experience using project management and collaboration tools such as Jira, ServiceNow, Salesforce, Smartsheet, Asana, or similar platforms • Ability to create and maintain detailed project documentation, implementation plans, and customer-facing documentation • Comfort learning cybersecurity concepts, security operations workflows, and managed security services • Ability to thrive in a fast-paced, customer-focused environment with evolving priorities • Bachelor's degree or equivalent professional experience • U.S. Person status as defined by ITAR: U.S. citizen, lawful permanent resident, refugee admitted to the United States, or person granted asylum by the U.S. government • Ability to pass a pre-employment background check • Required to verify identity and eligibility to work in the United States upon hire • Project management certifications such as CAPM, PMP, Agile, Scrum, or similar certifications (preferred)

🏖️ Benefits

• Stock options • Medical, dental, vision, and disability insurance • Flexible Time Off (FTO) • 12 company holidays • Sick leave • 8-Weeks Paid Parental Leave • Annual “development dollars” for professional growth and development • Wellness contests • Monthly educational programs • 401(K) retirement program • Remote work from a home office • Disability accommodations available upon request