Service Business Operations Lead – Global Services

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🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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Delta Electronics

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🔧 Hardware

Manufacturing • Energy • Hardware

Delta Electronics is a global leader in power management, switching power supplies, and thermal management, offering a broad portfolio of IoT-enabled smart energy-saving solutions across power electronics, mobility, automation, and infrastructure. The company designs and manufactures hardware products (power systems, fans, thermal modules) and provides consulting, digital, and decarbonization services for data centers, buildings, telecom, energy infrastructure, and industrial customers, with a strong emphasis on sustainability and energy efficiency.

📋 Description

• Lead, develop, and manage the Service Business Operations team • Assign responsibilities and manage daily workloads for sales orders, invoicing, documentation, and order administration • Establish standardized procedures, controls, and performance expectations • Monitor transaction accuracy, processing times, backlogs, and outstanding action items • Train, coach, and support team members • Identify process gaps and implement improvements for accuracy, efficiency, and scalability • Escalate and resolve order-entry, billing, documentation, and system-related issues • Oversee creation, processing, maintenance, and closure of service sales orders in SAP • Review purchase orders, quotations, contracts, and scopes of work for accurate sales-order entry • Ensure pricing, quantities, service part numbers, billing terms, cost centers, and customer information are correct • Coordinate service materials and part-number creation and maintenance in SAP • Monitor open orders and complete required updates, corrections, and closures • Coordinate with Finance to issue accurate invoices according to billing schedules • Verify customer acceptance forms, timesheets, service reports, and other invoicing documentation • Track pending, held, rejected, and overdue invoices and coordinate discrepancy resolution • Support milestone, progress, recurring, time-and-material, and project-completion invoicing • Assist with revenue tracking, backlog reporting, forecasting, and month-end financial activities • Support accurate and timely service-revenue recognition and reporting • Communicate with Service Sales Managers regarding quotes, purchase orders, sales orders, and invoicing • Coordinate with Project Management, Service Operations, Business Units, Business Groups, Sales, and Finance throughout the order-to-cash process • Provide updates on open orders, documentation, billing status, and operational risks

🎯 Requirements

• Five or more years of experience in business operations, sales operations, customer service operations, order management, or a related function • Previous experience leading or supervising an operations, order-management, or customer-service team • Demonstrated experience creating and managing sales orders in SAP • Experience working directly with Finance on invoicing, billing, revenue, and payment-related activities • Experience supporting a sales organization in a technical service, field service, manufacturing, or project-based environment • Team leadership and employee development skills • SAP sales-order and transaction management • Financial and invoicing knowledge • Strong attention to detail and transactional accuracy • Effective cross-functional communication • Process development and continuous improvement skills • Strong problem-solving and escalation-management skills • Ability to manage high transaction volumes and competing deadlines • Customer-focused and results-oriented mindset • Ability to work extended periods at a desk using a computer and telephone • Ability to work in confined spaces, distinguish colors, stand, bend, reach, climb, and lift up to 45 lbs • Willingness to travel domestically and internationally as required • Bachelor’s degree in Business Administration, Finance, Accounting, Operations, Supply Chain, or a related field preferred

🏖️ Benefits

• Health coverage • Wellness resources • Retirement savings plan • Paid time off • Other company-sponsored programs • Parental leave in accordance with applicable law • Incentive pay may be available under the applicable plan