Client Service Consultant

🔥 18 hours ago

🌪️ Kansas – Remote

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💵 $28 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

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Logo of Deluxe

Deluxe

5001 - 10000 employees

Founded 1915

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Deluxe is a leading financial services technology company that specializes in payment processing and data solutions. With over 100 years of experience, it connects small businesses, financial institutions, and major brands through a comprehensive suite of payment methods and financial services. Deluxe processes over $3 trillion in payment volume annually, offering tools for receivables, payables, and marketing, aimed at helping businesses grow and manage their finances efficiently.

📋 Description

• Manage programs and ensure excellence in order execution for top-tier clients • Manage the end-to-end process for new orders, reorders, and change requests • Perform transactional tasks associated with the end-to-end order process • Process new orders and reorders and ensure accurate, timely delivery • Act as a subject matter expert on promotional products, solutions, and technology offerings • Provide consulting and recommend solutions addressing client business needs • Manage relationships with one or more high-value/high-volume clients • Provide delivery-status updates and troubleshoot delivery issues • Escalate issues to management as necessary

🎯 Requirements

• HS/GED and 4 years of experience, or Tech Cert and 2 years of experience • Must be 18 years of age or older • 4 years of Customer Service experience, consulting with clients (preferred) • Highly developed knowledge of promotional products and solutions • Ability to provide solution recommendations and consult with clients • Ability to collaborate with Sales, Pricing, and Merchandising on non-standard proposals

🏖️ Benefits

• Competitive benefits starting on day one • Healthcare (Medical, Dental, Vision) • Paid Time Off, Volunteer Time Off, and Holidays • Employer-Matched Retirement Plan • Employee Stock Purchase Plan • Short-Term and Long-Term Disability • Infertility Treatment, Adoption and Surrogacy Assistance • Tuition Reimbursement • Annual performance incentive plan eligibility

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