Community Analyst

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Democratic National Committee

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1848

🏛️ Government

Government

Democratic National Committee is the formal national organization of the U. S. Democratic Party, responsible for coordinating party strategy, fundraising, voter outreach, volunteer trainings, and communications. The DNC organizes national and state-level campaign efforts, sets and promotes the party platform and issues positions, solicits donations and recruits volunteers, and produces public messaging and events to support Democratic candidates. Headquartered in Washington, D. C. , it serves as the party’s central organizing body during election cycles.

📋 Description

• Provide frontline support for DNC Tech data and technology products • Answer and troubleshoot technical questions from campaigns, state parties, and sister committees through a Zendesk customer support queue • Participate in a Community on-call rotation outside business hours as needed, more regularly in even years • Partner with the product team on training, communications, and rollout of new features and datasets • Facilitate virtual and occasional in-person training on complex technical concepts and tools • Maintain current documentation for DNC technology and data products and processes • Build collaborative relationships with state party data staff through regular one-on-ones • Troubleshoot voter file issues and respond to and advocate for state party needs • Gather user feedback, identify common problems, and support automation or product iteration • Share user experience insights with Product, Data, and Engineering teams • Perform other duties supporting the department and the DNC’s mission

🎯 Requirements

• Experience working on a political campaign, at a state party, or at a political technology organization • Experience in an externally-facing user-, customer-, or volunteer-facing role • Experience using VoteBuilder; experience with other organizing tools is a bonus • Proven ability to thrive in a fully remote environment with strong asynchronous work habits • Basic understanding of SQL or another language efficient for analyzing large datasets • Passion for training, documentation, and one-to-one user support • Ability to tailor communication to audiences with varying technical expertise • Tenacity and an investigative mindset for troubleshooting complex data and technical issues • Ability to use documentation, logs, and previous tickets to investigate issues before escalation • Highly organized, self-driven, and detail-oriented • Ability to manage tasks independently, juggle competing priorities, and follow and contribute to team processes • Eagerness to learn and take initiative in asking questions • Ability to build trusting relationships with stakeholders and users • Willingness to adapt quickly to changing priorities, urgent deadlines, and high-stakes conditions • Desire to improve politics, support the Democratic Party, and secure the future of the country • Ability to occasionally work weekends • Must be able to work in the United States

🏖️ Benefits

• Generous paid time off, including federal holidays and open leave • Health and dental insurance for employee and dependents; 90% paid by the DNC, 10% paid by employee • Supplementary vision plans available to employees for purchase • Up to a 5% employer match DNC 401(k) plan • Pre-tax flexible spending account benefits available to employees and dependents • Fully remote, distributed work environment • SEIU Local-500 bargaining unit representation