
10,000+ employees
🍽️ Food & Beverage
🏨 Hospitality
Food & Beverage • Hospitality
Denny's is America’s Diner, known for serving a wide variety of meals, including breakfast, lunch, dinner, and late-night options. The restaurant prides itself on providing a welcoming atmosphere and satisfying meals that cater to the needs of its customers, focusing on feeding them not just physically but also in spirit.
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10,000+ employees
🍽️ Food & Beverage
🏨 Hospitality
Food & Beverage • Hospitality
Denny's is America’s Diner, known for serving a wide variety of meals, including breakfast, lunch, dinner, and late-night options. The restaurant prides itself on providing a welcoming atmosphere and satisfying meals that cater to the needs of its customers, focusing on feeding them not just physically but also in spirit.
• Provide strategic guidance on food safety procedures and policies • Ensure validation compliance with all safety programs and develop a true safety and compliance culture • Train and educate on food safety programs; discuss Area/Regional results and performance trends • Meet with and counsel franchisees and company leaders; report on results • Provide operational support and follow-up to identify and correct improvement opportunities • Work with federal, state, and local agencies as necessary • Liaise with franchisees, company field leaders, Learning & Development, Operations Excellence, and teammates to develop and implement food safety e-learning and safety modules/programs • Advise franchise and company Operations on compliance with state, federal, and OSHA requirements • Counsel leaders regarding communicable diseases, outbreaks, and local/state protocols • Coach, teach, and support leaders on brand standards, regulatory rules, safety, and operating procedures • Develop escalation processes for hotline calls, complaints, products, equipment, regulatory and OSHA requirements, and field requests • Gather and follow up on information from Operations, third-party auditing vendors, health departments, guests, and other sources • Ensure brand Food Safety/HACCP standards are met in all restaurants • Investigate allegations of foodborne illnesses, safety issues, and restaurant trends; support investigations, administrative hearings, and fines • Work with Operations and vendors regarding reported pest activity • Oversee compliance of restaurant food charts, quick-reference guides, prep/pull charts, manager logbooks, and walkthrough/temperature books • Develop guidelines for Brand Standards/HACCP manuals and Menu HACCP for new products • Support menu updates, module resources, recipe cards, and Product Development for food safety and brand standards compliance • Develop and revise Food Safety Audit forms and Food Safety Resource Guides • Counsel franchisees on food safety sections of plan reviews for permitting • Serve as contact for Restaurant Food Safety and EHS • Participate in Operational BAC committees • Implement the current FDA Food Code to meet or exceed Denny’s Brand Standards • Collaborate cross-functionally on food safety, cleanliness, environmental health and safety, and brand standards • Analyze behaviors and trends and develop execution and improvement strategies • Attend area/regional meetings to share information, trends, results, and corrective actions • Teach, coach, and update field leaders through communications addressing actions and solutions • Perform other duties as assigned
• Bachelor’s degree in food science, microbiology or a related field • Food Safety Certified Manager certification • Minimum 10 years’ experience within food safety • Minimum 5 years supporting/overseeing restaurant food safety programs • Instructor/Proctor status preferred • Certified Professional Food Safety (CP-FS) preferred • Previous franchise operations support experience a plus • Ability to communicate and interact effectively with restaurant personnel, field leaders, regulatory inspectors, supervisors, and state directors • Proven management experience and leadership skills • Ability to manage rapidly changing priorities with urgency • Excellent planning and organizational skills; ability to work independently • Strong influencing skills and ability to overcome objections and communicate complex or controversial decisions • Strategic thinking and agility • Stakeholder management skills with operations and executive leaders • Creative and business mindset • Minimum 50–75% mostly domestic travel • Remote location should be close to a large airport, preferably in the eastern or central time zone
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