VIP Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

DentalXChange

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1989

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

DentalXChange is a comprehensive revenue cycle management (RCM) platform tailored for the dental industry. It streamlines the entire workflow of dental practices by connecting providers, partners, and payers, ensuring that claims are processed efficiently and payments are collected swiftly. The platform supports a variety of services, including eligibility verification, claims filing, and billing services, enhancing operational efficiency for independent dental practitioners and larger organizations alike.

📋 Description

• Provide personalized relationships and exceptional support to executive clients. • Resolve incoming calls, emails, and assigned cases efficiently and effectively. • Document all client interactions in the Salesforce case management system. • Troubleshoot and manage support issues. • Provide personalized assistance through phone and email. • Research inbound inquiries and complete client follow-up. • Collaborate with internal departments to ensure a seamless client experience. • Achieve and exceed company and department goals. • Understand client needs and expectations and work within appropriate standards. • Maintain professional competence, knowledge, and skills to promote additional services. • Establish and maintain effective internal and external work relationships. • Meet company and department policies and attendance expectations. • Demonstrate proficiency in case management, round-robin assignment, and internal escalation procedures. • Independently manage a full caseload while meeting productivity, accuracy, and turnaround-time standards. • Identify and communicate account risk to leadership. • Perform other duties as assigned.

🎯 Requirements

• GED or High School Diploma • Minimum of 1 year of customer service experience in a professional role required. • Minimum of 1 year of experience in the dental industry is required. • Minimum of 6 months of experience managing key accounts is preferred. • Exceptional organizational skills and the ability to meet required deadlines within the required time frames. • Proficient in all MS Office applications and use of the internet. • Self-sufficient and able to execute tasks with little supervision. • Ability to work closely with other associates. • Strong verbal and written communication and interpersonal skills. • Ability to develop reports and manipulate data in Excel. • Ability to successfully multitask with accuracy in a fast-paced environment. • Working knowledge of technical and procedural aspects and functions. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

🏖️ Benefits

• Challenging and rewarding career opportunities with room for growth as we grow! • Medical, dental, and vision benefits – eligible first of the month after start date • Unlimited PTO • Paid time off for sick, jury duty, bereavement • 10 company paid holidays • 401k with company match • Health Advocate • Healthcare and dependent care flexible spending accounts • Friendly co-workers and a positive culture!