Research Support Specialist

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Verra Mobility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Verra Mobility is a global leader in smart transportation solutions, dedicated to creating safer and smarter communities through cutting-edge transportation technologies. The company partners with local governments, school districts, and commercial fleets to deliver integrated systems that enhance mobility, safety, and road efficiency. Verra Mobility's offerings include safety enforcement solutions, parking solutions, and commercial fleet management, serving a diverse range of clients such as municipalities, school districts, commercial fleet operators, and rental car companies. With a presence in over 15 countries and extensive partnerships with leading toll authorities and municipalities, Verra Mobility is committed to driving the future of smart mobility by connecting people, technology, and data seamlessly across the mobility ecosystem.

📋 Description

• Research complex customer service cases, process billing adjustments, and communicate resolutions to customers and clients for tolls and violations • Review, respond to, and resolve multi-channel written inquiries from vehicle renters and associated agencies and businesses • Prioritize daily workload based on assigned task importance • Track and communicate abnormal service inquiry trends to leadership • Create clear, complete documentation and notes for all inquiries • Assist with customer service calls when needed to meet service level objectives • Assist with other necessary tasks • Interact with internal departments, Tolling Authorities, Issuing Authorities, and Collections Agencies to resolve renter disputes • Assist with client expedited requests

🎯 Requirements

• High School diploma • 2+ years of previous experience in an administrative, research, customer service, or transaction processing position • Excellent reading and comprehension skills • Interpersonal written communication skills for accurately documenting activity in multiple systems and proper business writing • Intermediate skills with Microsoft products, including Outlook and Excel • Ability to analyze data to resolve complex issues • High sense of urgency and personal initiative related to customer service and problem resolution • Ability to multi-task and thrive under pressure in a team environment • Professionalism, follow-through, and a high level of business ethics

🏖️ Benefits

• Equal Opportunity Employer • Candidate personal data retained solely for the stated business purpose, with retention limited to two years following closure of the recruitment process or related opportunities