Customer Service Specialist

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Kindercare

WebsiteLinkedInAll Job Openings

1 - 1 employees

🏥 Healthcare

🧘 Wellness

Healthcare • Wellness

Kindercare is a medical practice focused on identifying and addressing factors that contribute to health conditions linked to allergies, nutritional status, and environmental influences. It aims to amend such conditions where possible using avoidance strategies, nutritional supplementation, lifestyle changes, and other therapeutic modalities.

📋 Description

• Provide premier customer service to families and resolve their issues • Build strong relationships with business partners across the organization • Engage families and personalize conversations verbally and in writing • Handle family concerns, provide solutions and alternatives, and follow up to ensure resolution • Provide service through chat, email, social media, and telephone to parents using KinderCare and Champions programs • Log and document calls, emails, and chats in the internal ticketing system • Interpret, analyze, and anticipate callers’ situations and determine next steps • Share feedback with leadership about family experiences • Suggest innovative ideas and solutions to improve procedures and the family experience • Collaborate with colleagues to resolve parents’ questions and concerns

🎯 Requirements

• Great customer service skills and the desire to help others • Motivated and proactive • Logical and reasoning mindset to reach conclusions and approaches to problems • Ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters • Ability to keep a calm demeanor under stressful situations • Outstanding written and verbal communication skills via email and chat • Ability to establish and maintain cooperative working relationships with co-workers and the public • Comfortable working with multiple applications and windows simultaneously • Excellent organizational and time management skills • Comfortable in a fast-paced environment • Capable of adjusting priorities quickly • Previous remote call center work experience a plus • Bilingual: English and Spanish a plus

🏖️ Benefits

• Discounted child care benefits • Medical, dental, and vision benefits for employees’ families and pets • Employee assistance programs for mental health and personal growth • Health and wellness programs • Paid time off • Discounts for work necessities, such as cell phones