Customer Service Support

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Process incoming invoices flagged with issues • Make outbound inquiries against batches of invoices and supporting documentation to verify invoices are true and correct and meet client operating standards • Perform administrative tasks including data processing and new client fundings • Ensure the asset quality of purchased invoices meets Credit standards established in the Factoring Group • Ensure purchased receivables meet client operating standards • Verify invoices via phone calls to debtors and website lookups where appropriate • Note new debtors, errors, missing documentation, debtors over credit limit, and other paper-collateral issues on invoice batches • Action and notify the Verification Team Leader of policy exceptions and material issues • Share and implement best practices within FOF • Coordinate daily work under the direction of the Verification Team Lead and Operations Manager

🎯 Requirements

• Strong data processing • Strong communication skills • Attention to detail • Understanding of transportation documentation • Commitment to customer service • Organizational skills essential • Ability to work in a participative manner in a fast moving team environment • Self-starter

🏖️ Benefits

• Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Quarterly or annual bonus eligibility for non-sales roles, based on role and applicable plan