Customer Support Specialist

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cargomatic

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

📦 Logistics

🏪 Marketplace

💰 Venture Round on 2022-06

Transport • Logistics • Marketplace

Cargomatic is a logistics company that provides a marketplace connecting shippers with local freight drivers. With services like drayage, intermodal, LTL, FTL, and white glove delivery, Cargomatic offers on-demand capacity and solutions to meet diverse supply chain needs. The company serves a variety of industries, including automotive, beverages, clothing and apparel, electronics, and home improvement, by offering flexible and environmentally-friendly shipping solutions. Cargomatic operates across major U. S. cities and ports, such as Los Angeles, Long Beach, San Francisco, Chicago, and New York, and provides powerful APIs for seamless integration into shipping platforms. The company's platform supports both enterprise and SMB shippers as well as fleets and drivers looking for loads.

📋 Description

• Serve as a primary day-to-day contact for shipment status, scheduling, service issues, and operational questions • Respond to customer inquiries through phone, email, and other communication channels • Provide timely updates on shipment status, delays, appointment changes, and exceptions • Build relationships with client stakeholders and internal Cargomatic teams • Proactively communicate potential issues before customer impact • Monitor shipments throughout the transportation lifecycle • Coordinate pickup and delivery appointments, changes, and special requirements • Track shipment activity and follow up with drivers, carriers, and operations teams • Maintain accurate shipment information, notes, and customer requirements in company systems • Monitor open orders and follow through on outstanding actions • Identify and resolve shipment exceptions, delays, missed appointments, driver issues, equipment constraints, and delivery discrepancies • Escalate issues appropriately while maintaining ownership through resolution • Coordinate with Operations, Dispatch, Drivers, Carriers, and internal teams • Work with drivers and terminal personnel to execute daily operational activities and resolve issues • Investigate service failures and identify recurring issues and improvement opportunities • Document customer issues, actions taken, and resolutions • Assist with proof of delivery, shipment documentation, and customer requirements • Review shipment information for accuracy and identify discrepancies • Support reporting and customer-specific tracking requirements • Maintain accurate records and complete follow-up items within established timelines • Assist with customer account and operational projects • Maintain complete, current, and properly documented operational and transaction data • Ensure billing information is accurate and timely, resolving discrepancies to support invoicing

🎯 Requirements

• 2+ years of experience in customer support, logistics, transportation, freight, dispatch, or account coordination • Experience supporting customers in a fast-paced operational environment preferred • Strong written and verbal communication skills • Excellent organizational skills and attention to detail • Ability to manage multiple priorities and follow through on open issues • Strong problem-solving skills and sound judgment • Comfortable communicating with drivers, carriers, customers, and internal stakeholders • Proficiency with Microsoft Office, Google Workspace, and/or transportation management systems • Ability to remain calm, professional, and solutions-oriented under pressure • Experience in drayage, trucking, freight, transportation, or logistics preferred • Experience supporting large enterprise or industrial customers preferred • Familiarity with shipment tracking, appointment scheduling, PODs, accessorials, and transportation documentation preferred • Experience working with a TMS or other logistics technology platform preferred

🏖️ Benefits

• Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans • Company-paid life insurance and short- and long-term disability coverage • Flexible spending accounts and dependent care savings options • Employee Assistance Program with confidential counseling, legal, and financial resources • Wellness programs and benefit advocacy support