Customer Care Coordinator

🕒 September 21

🇺🇸 United States – Remote

💵 $25 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dentsply Sirona

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1899

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

Dentsply Sirona is a leading global provider of dental solutions dedicated to transforming dentistry worldwide. The company works with dental professionals in over 50 countries to deliver innovative and revolutionary products that enhance oral health. With a focus on research, development, and manufacturing, Dentsply Sirona aims to impact the dental industry positively both today and in the future, offering a range of opportunities in various business areas including sales, supply chain, and corporate functions.

📋 Description

• Introduce and explain Wellspect’s urology and bowel management products during initial patient interactions • Maintain product knowledge to guide new patients on product use, care, and maintenance • Serve as the first point of contact for patients and complete intake calls • Collect accurate demographic, clinical, and insurance information • Conduct inbound and outbound follow-up calls to answer questions and support onboarding • Identify and resolve patient concerns to prevent delays in care • Ensure intake documentation is complete, accurate, and properly routed • Track and resolve pending documentation with internal support teams • Coordinate document corrections among patients, field sales, and medical offices • Record patient and provider interactions in BrightTree and Salesforce • Update account statuses, log call notes, and provide next steps for downstream teams • Meet inbound and outbound call volume targets while maintaining quality standards • Achieve or exceed monthly performance goals established by Sales Operations • Follow Medicare, HIPAA, phone activity, after-call work, compliance, and quality standards • Share best practices and support onboarding and training of new team members • Collaborate with Marketing, Field Sales, Call Center Operations, and Customer Service • Perform other responsibilities as assigned to support team and departmental goals

🎯 Requirements

• High School diploma or equivalent required • 3+ years of experience in a customer-facing or highly regulated role preferred • Experience working in a call center environment, medical device, medical office, or other healthcare environments is a strong plus • Proficient in English; strong written and verbal communication skills required • Multilingual abilities are highly desirable • Excellent organizational skills and high attention to detail • Comfortable working across multiple computer systems or screens simultaneously • Proficiency in standard office software, such as Microsoft Office Suite • Experience with BrightTree and Salesforce highly desirable • Ability to work independently and collaboratively in a fast-paced, team-oriented environment • Ability to utilize or knowledge of call center telecommunications software, such as dialer systems • Must be eligible to work in the United States

🏖️ Benefits

• Fully remote work arrangement • Occasional travel may be required (<5% annually) • Equal opportunity employment