Associate Director, Client Partnership – Creative, Media, B2B

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DEPT®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

🤖 Artificial Intelligence

📱 Media

Marketing • Artificial Intelligence • Media

DEPT® is a global digital agency that blends marketing, creative services and technology to help major brands grow. It offers AI transformation, brand & media, commerce, customer experience, and tech & data services, and emphasizes data-driven approaches and AI-native capabilities. DEPT® works with enterprise clients across industries, runs Growth Invention sprints, and is B Corp certified and climate neutral.

📋 Description

• Develop deep understanding of clients’ businesses, challenges, goals, competitive landscapes, and growth opportunities • Develop annual media strategies aligned with broader business objectives • Lead recurring meetings with client-side leadership on performance, goals, trends, and strategic opportunities • Build relationships with key client stakeholders and serve as a trusted day-to-day partner • Drive client satisfaction, retention, and organic growth by identifying needs, risks, and opportunities • Navigate and resolve account issues, escalating when appropriate • Represent Client Partnership across client, vendor, and internal conversations • Drive integrated strategies across Paid Search, Paid Social, Programmatic, Strategy, Analytics, Data Science, Data Tech, Creative, and Measurement • Lead strategic responses to briefs and develop points of view across media, data, technology, and emerging opportunities • Connect cross-channel performance and translate analysis into actionable insights and recommendations • Review cross-channel reporting and client-facing deliverables for cohesive, high-quality output • Improve collaboration, workflows, reporting, and operational consistency across teams • Support employee retention, mentor junior team members, and contribute to direct reports’ development where applicable • Maintain visibility across budgets, pacing, testing, reporting, deliverables, and account workstreams • Produce clear documentation, performance updates, narratives, and executive-ready client materials • Build stakeholder alignment and shared accountability across cross-functional teams • Quickly develop expertise across new platforms, verticals, products, and business challenges • Identify inconsistencies, pacing concerns, risks, and gaps before they reach clients • Translate between media activation, strategy, analytics, data, creative, and measurement disciplines

🎯 Requirements

• 5–7+ years of experience in client partnership, account management, media, or related agency roles • Demonstrated experience operating at a Senior Manager or equivalent level • B2B and Enterprise experience is a MUST • Experience with media planning, campaign execution, budget management, forecasting, pacing, reporting, and performance analysis • Ability to lead cross-functional teams across media, strategy, analytics/data, creative, and other disciplines • Strong client relationship skills and experience communicating with senior stakeholders • Experience translating complex media performance into clear, actionable client narratives and recommendations • Strong organizational and prioritization skills across multiple complex workstreams • Excellent problem-solving skills and judgment in ambiguous, fast-moving environments • Experience mentoring or developing junior team members • Direct people management experience is a plus • Must be authorized to work in the U.S.

🏖️ Benefits

• Healthcare, Dental, and Vision coverage • 401k plan, plus matching • PTO • Paid Company Holidays • Parental Leave