Digital Care Coordinator

🕒 September 18

🇺🇸 United States – Remote

💵 $23 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 27%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 57 days.
• Jobs at this company usually fill in 23 days.
• Reposted once.

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Lead real-time digital member support through Portal Chat, delivering accurate, empathetic guidance • Manage multiple concurrent conversations while maintaining strong response times and meeting digital service level expectations • Utilize internal tools, knowledge base, and AI-assisted resources to research member questions and provide reliable information • Identify issues requiring escalation and create cases or handoffs to partner teams for timely follow-up and resolution • Collaborate with peers, clinical partners, and cross-functional teams to resolve member needs end-to-end • Contribute insights to improve workflows, guidance, and the digital member experience • Participate in quality reviews, coaching sessions, and ongoing training • Adapt to evolving digital tools, workflows, and operational priorities as the Digital Guide program scales

🎯 Requirements

• Availability to work variable shifts across multiple time zones, 8am EST – 8pm PST, including weekends • Demonstrated digital communication proficiency across chat and portal channels, maintaining empathy, clarity, and accuracy • Strong time management and ability to thrive in a fast-paced, multitasking environment • Resilient, optimistic, and solutions-focused when navigating challenges • Proven ability to independently navigate resources, make sound decisions, and manage multiple systems/screens • Comfortable working through ambiguity by asking thoughtful questions, researching across tools and resources, and identifying next best actions to support members effectively • Minimum 3 years of customer- or patient-facing experience; healthcare or Medicare Advantage experience a plus • Successfully completes a written communication exercise and a typing test (55+ WPM) • Strong familiarity with Orinoco appointment workflows and outreach entities • High level of technology proficiency, with the ability to manage multiple systems, screens, and digital tools simultaneously • Demonstrated strength in de-escalation, judgment, and problem-solving • Call center performance metrics that align with tenure and seniority expectations

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Commission eligibility for Sales roles • Parental leave program • 401K program

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