Health Information Retrieval Operations Manager

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $73k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Oversee and coordinate chart retrieval efforts across various methods and initiatives • Manage and analyze performance metrics and dashboards to drive actionable insights and improvements in record retrieval processes • Build AI-native monitoring of program-wide KPIs for regular operational updates and leadership reporting • Support efforts to establish and/or expand Electronic Health Record (EHR) access • Support and improve Devoted’s ability to request provider records • Implement strategies to identify and rectify discrepancies in record retrieval efforts • Collaborate with cross-functional teams to establish and/or improve processes • Support and improve Devoted’s operational ability to obtain provider attestations • Standardize and document all processes • Serve as a primary liaison between the External Audit Program and internal departments such as Clinical Data Acquisition and Network to facilitate data exchange • Support end-to-end management of the External Audit Program lifecycle

🎯 Requirements

• Proven experience in healthcare operations management, particularly in audit preparation and medical record retrieval • Strong analytical skills and ability to interpret complex regulatory requirements and audit standards • Experience managing performance metrics and dashboards to evaluate process effectiveness and drive continuous improvement • Experience evaluating operations for automation opportunities and efficiency gains • Effective project management techniques and experience managing multiple priorities and deadlines in a fast-paced environment • Excellent communication and interpersonal skills • Ability to collaborate across teams and stakeholders • Proficiency in various EHR systems and healthcare data management platforms • High degree of comfort pulling and analyzing data using spreadsheets • Experience or appetite to leverage database query tools • Initiative-driven with a strong problem-solving mindset and ability to adapt to changing situations and requirements • Bachelor’s degree in Healthcare Administration, Business, or a related field; Master’s degree preferred • Familiarity with CMS regulations, Medicare Advantage and RADV audit processes is a plus

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Commission eligibility for Sales roles • Parental leave program • 401K program