Fraud Operations Manager

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $150k - $180k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Polymarket

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

₿ Crypto

🎲 Gambling

💸 Finance

Crypto • Gambling • Finance

Polymarket is a prediction market platform that enables users to wager on the outcomes of various events, including political elections, sports contests, and cryptocurrency price movements. Operating as a decentralized betting service, it allows participants to buy and trade shares in event outcomes, providing a unique way to engage with and speculate on future scenarios. Polymarket combines elements from both traditional markets and blockchain technology, creating an innovative environment for users to make predictions and potentially profit from their insights.

📋 Description

• Build and manage the end-to-end fraud operations workflow, including case routing, prioritization, investigation steps, documentation standards, escalation paths, and closure criteria • Manage, coach, and develop a team of Fraud Analysts through workload allocation, case quality reviews, performance management, and ongoing training • Establish and own operational SLAs, queue health metrics, case aging targets, analyst productivity standards, and QA/QC processes • Oversee fraud BPO and outsourced operations partners, including onboarding, training, quality monitoring, performance management, and capacity planning • Identify investigation bottlenecks and manual steps, and work with Product and Engineering on process fixes, AI, and automation tools • Partner with Fraud Strategy, Data Science, and Compliance to turn operational findings and emerging fraud patterns into stronger detection controls and escalation criteria • Build and deliver reporting for Fraud leadership on volumes, backlog, SLAs, dispositions, losses, customer impact, and BPO performance • Support regulatory, audit, and internal review requests

🎯 Requirements

• 7+ years of hands-on experience in fraud, financial crimes, payments, risk, or trust and safety, preferably within fintech, financial services, crypto, payments, or a high-growth technology environment • 3+ years of direct people management experience, including managing fraud investigators or analysts • Demonstrated experience building or significantly rebuilding fraud operations workflows, investigation processes, SOPs, and escalation frameworks from the ground up • Deep working knowledge of fraud investigations and common fraud typologies, including account takeover, identity theft, payment fraud, first-party fraud, scams, and platform abuse • Experience managing high-volume operational queues with clear metrics, SLAs, and QA/QC processes, while balancing speed, investigative quality, and customer experience • Strong analytical mindset and ability to use case data and operational metrics to spot patterns, diagnose bottlenecks, and make process-improvement decisions • Experience managing BPO or outsourced operations teams, including performance management, quality standards, and escalation design • Ability to operate in a fast-moving environment where priorities shift and processes are still being built • Plus: experience deploying AI, machine learning, or automation tools within fraud or risk operations • Plus: familiarity with KYC, AML, or sanctions programs • Plus: experience in regulated financial services, brokerage, derivatives, or payments • Plus: experience implementing or improving case management, fraud detection, or investigation tooling

🏖️ Benefits

• Equity • Unlimited PTO • Full Health, Vision, & Dental coverage • 401k match • Hardware setup: new MacBook Pro, big display, & accessories