Manager, Member Service Guide

🕒 Yesterday

🇺🇸 United States – Remote

💵 $58k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Build, coach, and develop a team of Supervisors and Guides, ensuring strong performance, engagement, and growth across teams • Leverage data, trends, and insights to identify opportunities, diagnose root causes, and drive meaningful improvements across people, process, and product • Own performance across multiple teams, ensuring service levels, quality standards, and operational goals are consistently met • Lead key projects and operational initiatives from ideation through execution, ensuring they drive measurable impact • Partner cross-functionally with Training, Quality, Technology, Workforce Management, Clinical, and Product teams • Champion the use of AI and automation by identifying opportunities, piloting solutions, and enabling teams to use tools effectively • Turn complex or evolving strategies, including AI and operational changes, into clear guidance that teams can execute effectively • Operate effectively in a fast-changing environment, making informed decisions with incomplete information while guiding teams through change • Establish and refine processes and tools that improve consistency, quality, and scalability across teams

🎯 Requirements

• 3+ years of experience leading front-line teams in a customer-focused or healthcare environment • Demonstrated success coaching and developing both people leaders and individual contributors toward measurable performance outcomes • Proven ability to manage operations and drive results using data, metrics, and continuous improvement methodologies • Strong project management and organizational skills, with experience leading initiatives from concept through execution • Ability to operate effectively in ambiguous, fast-changing environments, with a track record of leading teams through change • Strong communication and interpersonal skills, with the ability to influence, align, and build relationships across teams and levels • Curiosity and enthusiasm for AI and emerging technologies, with the ability to learn quickly and apply tools to improve team effectiveness and member experience • Experience in Medicare Advantage or healthcare operations, particularly in a contact center environment • Exposure to AI tools, automation, or digital transformation efforts within operations or service environments

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Parental leave program • 401K program