Manager, Workforce Management

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $73k - $97.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Own scheduling and capacity planning for teams, matching staff supply to member demand • Oversee daily capacity health by reviewing supply and demand and responding to supply deficits • Drive real-time operations by monitoring SLA attainment, AHT, shrinkage, service levels, and appointment completion targets • Maintain accurate schedules and calendars, including time off, non-clinical time, weekend coverage, and other schedule changes • Manage the PTO approval process and partner with people leaders on time-off decisions • Lead capacity planning and track staffing against plan • Provide input to Operations and Finance on hiring, backfill, and budget decisions • Create SOPs and playbooks to make processes repeatable at scale • Improve tools, workflows, and scheduling products with product and data teams • Partner with Operations, Finance, Training, and clinical leadership to align staffing with budget and care delivery needs • Serve as the go-to leader for workforce management questions

🎯 Requirements

• 3+ years in workforce management, operations, or a related analytical role, ideally in a fast-paced startup environment • Transparent, adaptable, and comfortable operating in dynamic, rapidly changing conditions • Ability to build sustainable operational systems • Empathetic, respectful, and collaborative approach prioritizing team well-being and customer success • Reliable end-to-end ownership with clear communication and follow-through • Comfortable with operational systems and analytics • Strong Google Sheets skills required • SQL a strong plus; ability to self-serve data with SQL queries desired • Ability to work with operations, finance, and data partners • Previous health care experience desired • Lean Six Sigma training a plus • Ability to communicate clearly with stakeholders at different levels

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Commission eligibility for Sales roles • Parental leave program • 401K program

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