Support Engineer

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Provide technical support for the entire workforce across ChromeOS and MacOS environments • Administer and maintain Google Workspace, Jamf, Slack, and Atlassian • Maintain in-office AV, networking, and peripheral hardware • Provide accessible support through virtual support channels • Streamline IT operations and solutions • Maintain knowledge base articles • Partner with internal teams to resolve helpdesk tickets • Keep the digital office organized, secure, and intuitive

🎯 Requirements

• Enjoy helping others and working collaboratively • Patience and ability to communicate effectively with non-technical staff • Detail-oriented and empathetic approach to technical support • Ability to diagnose issues while balancing multiple priorities in a fast-paced environment • Prior helpdesk experience supporting in-person and remote employees across various SaaS tools (desired) • Ability to provide a seamless, high-quality user support experience (desired) • Experience with ChromeOS and MacOS environments • Knowledge or ability to learn Google Workspace, Jamf, Slack, and Atlassian administration

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • 401K program • Parental leave program