Help Desk Support Technician

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, California, +19 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $50k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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RT²

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

RT² is an Enterprise SaaS technology provider specializing in customizable Activation, POS, ERP, Business Intelligence, and Agent Portal Systems. Catering to wireless retailers, master dealers, MVNOs, and wireless carriers, RT² offers integrated solutions for inventory tracking, procurement, fulfillment, reporting, and carrier integrations. The company focuses on enhancing customer experience while maximizing operational efficiency, providing solutions that scale for growth across various retail environments.

📋 Description

• Serve as the first point of contact for employees needing technical assistance with computer systems, software, or hardware • Communicate via phone, email, or chat and provide clear instructions and information • Perform remote troubleshooting using diagnostic tools and techniques • Determine root causes and provide effective solutions • Guide employees through steps to implement solutions • Document interactions, problem descriptions, solutions, and resolution status in the help desk system • Escalate complex or unresolved issues to the next level of support and coordinate timely resolution • Follow up with employees to verify resolution and provide additional assistance • Maintain technical knowledge and stay updated on products, services, and technologies • Identify and suggest improvements to help desk procedures and processes

🎯 Requirements

• Experience working as a help desk technician or in a similar customer support role in a technical environment • Proficiency with computer systems, software, and hardware including Windows, Mac, iOS, Android, Microsoft Office, and antivirus tools • Familiarity with network connectivity, printer configuration, software installation, password reset, and common troubleshooting methods • Excellent oral and written communication skills • Ability to explain technical concepts simply and understandably • Customer-oriented and empathetic, with professional handling of difficult or frustrated customers • Detail-oriented and organized, with accurate and efficient documentation and issue tracking • Ability to work independently and as part of a team • Ability to prioritize and manage multiple tasks and deadlines • Willingness to work flexible hours, including nights, weekends, and holidays, as needed • Experience working with Microsoft Defender • Deployment experience using Microsoft Intune • Authorization to work in the United States for any employer • Residence in one of the listed states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Kansas, Massachusetts, Michigan, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Illinois, Tennessee, or Virginia

🏖️ Benefits

• Remote, flexible working options • Competitive compensation • Generous STI and LTI provisions • Health, Dental and Vision Insurance • Paid Annual Leave • Paid Sick Leave • 401K • Target 5% annual performance bonus