Billing Representative

Job not on LinkedIn

🔥 22 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Billing Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DHC Automated Gate Services

WebsiteLinkedInAll Job Openings

1 - 1 employees

🔧 Hardware

🔐 Security

Hardware • Security

DHC Automated Gate Services is a UK-based installer and maintainer of automated gates, providing gate automation, installation, and repair services across the North West (Cheshire, Greater Manchester, and North Wales). The company offers 24/7 emergency call-out support for breakdowns and break-ins, supplies gate automation products through partners, and serves residential and commercial customers. They also engage in local community sponsorships, such as sponsoring a match ball for Stockport County FC.

📋 Description

• Review service work orders in Acumatica for completeness and accuracy and produce invoices according to customer contracts and requirements • Identify and research discrepancies and communicate with managers and technicians to obtain documentation for billing • Enter cost/billing adjustments when data is missing, incorrect, or changed by the approving Service Manager • Create new opportunities/leads from work order notes about additional field-identified opportunities • Ensure accurate work order information is submitted to the Service Manager for approval and Finance for processing and distribution • Provide continuous improvement feedback to the Service Manager on process or work order gaps and challenges • Respond to customer billing inquiries by phone and email • Retrieve historical invoices and work order data for management or customers • Support the Customer Service team and other Service Biller areas as needed • Follow standard practices and procedures and suggest improvements • Ensure quality of work and data in ServiceTitan • Review daily job logs for incomplete and dropped calls and work orders requiring billing • Release and submit invoices by email, customer portal, and mail • Serve as the main customer contact after completion of on-site work

🎯 Requirements

• Education and/or experience equivalent to a high school diploma • 2–3 years of relevant experience in billing/invoicing for time and materials projects/work • Experience in Construction, Field Services, HVAC or Home Security environments preferred • Able to read, write and communicate effectively and professionally • Active listening skills and ability to demonstrate empathy • Able to present information and respond to questions courteously and helpfully • Customer-focused with emphasis on customer experience and a “can do” attitude • Ability to interact effectively at all levels and across diverse cultures • Able to perform basic arithmetic using standard units of measure and weight • Able to apply common sense and carry out simple written, oral, or diagram-based instructions • Able to follow instructions and handle problems involving several concrete variables in standardized situations • Solutions-oriented and able to track and prioritize tasks in a fast-paced environment with simultaneous projects • Able to follow instructions thoroughly and completely • Able to work with minimal supervision • Proficient with word processing/data entry, spreadsheets, internet, and email • Advanced Microsoft Office proficiency • Driver's License (Required)

🏖️ Benefits

• 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance • Monday to Friday schedule • Fully remote position