Manager, Billing & Revenue Assurance

Job not on LinkedIn

🔥 52 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Billing Specialist

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TELESYSTEM

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

<TELESYSTEM> is an importer and national distributor of professional security and telecommunications equipment serving integrators, installers and B2B customers in Romania and other European markets. The company offers a broad portfolio including video surveillance, intrusion and fire detection, access control, intercoms, gate and parking automation, smart home solutions, network equipment, cabling and professional tools, and provides technical and commercial support through an integrated B2B platform. TELESYSTEM partners with global brands (Uniview, Hikvision, Honeywell, AJAX, OPTEX, MikroTik, Motorline, DLX Electric, etc. ) and focuses on supplying product, consulting and logistics services to specialist companies.

📋 Description

• Oversee day-to-day customer billing operations and ensure accurate, timely invoicing • Manage recurring monthly charges, usage, one-time charges, installation fees, equipment, taxes, surcharges, credits, adjustments, and other applicable charges • Establish and monitor quality controls to identify billing errors before invoice release • Manage complex billing issues and escalations involving strategic or high-value customers • Ensure billing reflects contracts, service orders, amendments, pricing changes, discounts, and disconnect activity • Partner with Service Delivery to transition newly installed services accurately into billing • Ensure moves, adds, changes, and disconnects are reflected in customer billing • Develop and maintain policies, procedures, documentation, and internal controls • Develop and manage a revenue assurance program to identify and prevent revenue leakage • Audit contracts, orders, provisioning records, network/service inventory, billing, and vendor costs • Identify active unbilled services, incorrect billing, incorrect rates, and vendor costs continuing after disconnects • Analyze billing and service data for trends, anomalies, systemic issues, and revenue leakage • Track revenue leakage through resolution and quantify recovered revenue or prevented losses • Partner with operational teams to address root causes • Develop automated and exception-based reporting • Support COGS audits and telecommunications expense reduction initiatives • Oversee billing disputes, credits, adjustments, and billing corrections • Present recommendations to senior leadership on revenue recovery, cost reduction, margin improvement, and process changes • Establish approval controls and documentation requirements for credits and adjustments • Represent Billing and Revenue Assurance in strategic initiatives, projects, implementations, acquisitions, migrations, and product introductions • Analyze recurring disputes and monitor aging disputes through timely resolution • Present complex billing matters, financial trends, service inventories, credits, disputes, and remediation plans to customer leadership and executives • Identify risks in strategic accounts and develop cross-functional action plans • Serve as escalation point for high-value and complex customer billing issues • Evaluate the order-to-cash lifecycle for accuracy, controls, automation, and efficiency improvements • Serve as subject matter expert for strategic and enterprise customers in QBRs, executive meetings, and financial discussions • Identify automation opportunities and lead root-cause analysis • Participate in system implementations, platform enhancements, migrations, acquisitions, and product launches • Develop and maintain KPIs and dashboards • Develop team expertise in telecommunications products, billing systems, carrier invoices, service inventory, contracts, and revenue assurance • Foster integrity, accountability, ethical conduct, and high standards within the department • Follow and enforce company policies, EEO guidelines, and safety requirements • Perform miscellaneous duties as needed

🎯 Requirements

• 5+ years of experience in telecommunications billing, revenue assurance, finance, service delivery, operations, or a related discipline • 2+ years of supervisory or management experience preferred • Strong understanding of telecommunications billing and the order-to-cash lifecycle • Experience with recurring services, usage-based billing, telecom taxes and surcharges, credits, adjustments, and service disconnects • Experience analyzing carrier/vendor invoices and telecommunications service costs • Strong analytical and problem-solving skills with the ability to identify discrepancies across multiple systems and data sources • Advanced Microsoft Excel skills and experience working with large datasets • Strong organizational skills and attention to detail • Ability to manage multiple priorities and complex operational issues • Strong written and verbal communication skills • Demonstrated ability to work effectively across departments and drive issues through resolution • Background record that meets Company standards • Reliable means of transportation at all times • Professional appearance and demeanor • Ability to maintain confidentiality of financial and other information • Valid driver’s license and driving record that meets company standards at all times, when driving is required • Ability to perform required physical activities, including occasional lifting of 50 lbs. • Must adhere to the Company’s drug-free workplace programs and policies • Mandatory pre-employment testing and random testing throughout continued employment

🏖️ Benefits

• Salaried, exempt position working 40 hours per week • Additional hours as necessary • Emergency availability evenings, weekends, and holidays as designated by the department manager