Telecom Billing Resolution Specialist

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Digital Direction

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2002

📡 Telecommunications

💳 Fintech

Telecommunications • Fintech • Healthcare

Digital Direction is a leading provider of tailored telecom management solutions, specializing in telecom expense management, audits, and digital transformation services for businesses since 2002. With a focus on maximizing savings and minimizing hassle, Digital Direction leverages extensive industry expertise to optimize telecom expenses and enhance IT operations for a diverse range of clients, including major corporations in healthcare, finance, and manufacturing. Their proprietary platforms and experienced team ensure accurate billing, cost recovery, and ongoing management of telecommunications services.

📋 Description

• Investigate and resolve all client telecom carrier billing issues • Secure carrier credits/refunds • Track and monitor open disputes and ensure timely resolution, while maintaining thorough documentation for traceability and metrics • Ensure adherence to client financial controls, corporate policies, and telecom contract guidelines • Monitor compliance requirements related to telecom billing and SLA’s • Serve as a point of contact for carrier escalations, ensuring strong partnerships while advocating the company’s best interests

🎯 Requirements

• 10+ years’ experience in telecom expense management and billing resolution • Strong attention to detail; proven track record of identifying and resolving billing discrepancies • Hands-on experience auditing telecom invoices (voice, data, wireless) • Familiarity with telecom billing systems, carrier portals, and contract terms • Practical experience in wireline and wireless telecommunications services, including knowledge of carriers, billing structures, and contract terms • Expertise in MS Excel and data analysis tools to manage and reconcile large datasets • Proficiency with telecom expense management (TEM) platforms or specialized billing software • Experience working in a CRM system (Salesforce, MS Dynamics etc.) • Excellent communication, leadership, negotiation, and conflict resolution abilities

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities