Director, Sales – Agent Revenue

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Logo of Digital Media Solutions

Digital Media Solutions

201 - 500 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

💰 Post-IPO Equity on 2023-03

Insurance • Consulting • Logistics

Digital Media Solutions is a company that specializes in connecting high-intent consumers with advertisers across a variety of verticals including insurance (auto, home, health), education, consumer finance, and ecommerce. Established in 2012, DMS focuses on delivering superior service and innovative digital performance advertising solutions. The company's approach is centered around compliance, leveraging industry expertise, and prioritizing customer needs to ensure brand safety and effective advertising. DMS helps advertisers achieve a superior return on ad spend while assisting consumers in making informed purchasing decisions. Recently, DMS transitioned ownership of its core business assets and subsidiaries to existing lenders and Imon Media LTD as part of a court-supervised sale process.

📋 Description

• Run day-to-day Sales and Customer Success cadence for the ZipQuote and Allstate Lead Marketplace Core teams • Coach individual reps on pipeline management, conversion, and customer retention • Own quota attainment and revenue/retention performance for ZQ and ALM • Partner with L&D to build, maintain, and personally author playbooks, ramp plans, and onboarding for new hires • Set and drive team culture and performance management within the division • Own Revenue per Agent growth, upsell targeting and execution, and promotional offerings and guardrails • Manage the forecasting relationship with Finance/RevOps for the division • Partner with Agent Marketing on campaign-to-sales execution and inbound conversion • Execute a proactive retention strategy and at-risk intervention model • Own the Customer Success/Account Management transition process for the team and accounts • Escalate major retention risks and strategic accounts to the VP as needed • Represent ZQ and ALM performance in cross-functional planning with Product, RevOps, Finance, and Agent Marketing • Manage day-to-day third-party tool usage for the Sales/Customer Success technology stack • Partner with HR on leveling, performance management, and flight-risk conversations

🎯 Requirements

• Proven experience directly managing Sales and/or Customer Success reps in a quota-carrying environment • Track record of hitting revenue and retention targets through hands-on cadence and coaching • Experience building or maintaining sales/CS playbooks and onboarding programs • Strong people-management and performance-management skills • Comfort working with forecasting, customer growth, and upsell targeting frameworks • Ability to operate independently while aligning with a broader portfolio strategy set above this role • Strong cross-functional collaboration skills with Finance, RevOps, Marketing, and Product • Experience with CRM and cadence platforms and sales enablement tools • Experience with Excel, Google Sheets, Tableau, Looker, or similar BI tools • Experience with Finance/RevOps forecasting tools and processes • Experience specifically within insurance, financial services, or another regulated agent/producer channel is nice to have • Familiarity with lead distribution or agent marketplace models is nice to have • Experience managing a CS/Account Management structure change process is nice to have • Prior experience being promoted from an individual-contributor or team-lead sales role is nice to have

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