Senior Manager, Customer Onboarding

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $135k - $165k / year

⏰ Full Time

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DISHER

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🚘 Automotive

💼 Consulting

Automotive • Consulting • Engineering

DISHER is a solutions-focused company with over 20 years of experience in making a positive difference through engineering and product development. They offer a range of services including electronics, manufacturing technology, business consulting, and talent solutions with a human-centered and innovative approach. DISHER specializes in solving complex problems with cross-functional teamwork, providing top engineering and technical talent to advance projects. They serve various industries such as Medical, AgTech, and IoT, and are committed to community investment and creating a thriving workplace culture.

📋 Description

• Build and lead a scalable customer onboarding function for complex, cross-functional customer implementations • Personally lead the most complex, strategic, or high-risk customer implementations • Translate commercial commitments and customer expectations into scope, outcomes, milestones, responsibilities, dependencies, and acceptance criteria • Coordinate execution across Operations, Technology, Product, Customer Success, Finance, and other functions • Maintain customer-facing governance, decision discipline, and communication throughout implementation • Ensure operational readiness, transition planning, and post-launch stabilization • Maintain an integrated view of active onboardings, pipeline demand, and required resources • Identify capacity constraints and recommend staffing, sequencing, or prioritization actions • Establish governance for project health, portfolio reviews, pipeline readiness, and executive reporting • Define and monitor schedule, scope, readiness, risk, customer outcome, resource capacity, and post-launch stability measures • Analyze implementation patterns to improve forecasting, reduce recurring issues, and increase delivery efficiency • Directly manage onboarding project managers and future team members • Set expectations and provide coaching, feedback, and development • Assign work based on complexity, capacity, customer needs, and individual capability • Build team capability in customer leadership, risk management, escalation, executive communication, and cross-functional delivery • Support recruitment and onboarding as the portfolio grows • Create early-warning signals for delivery, scope, resource, dependency, and customer risks • Escalate issues with business impact, required decisions, ownership, and recommended actions • Provide concise portfolio reporting and facilitate difficult cross-functional decisions

🎯 Requirements

• Bachelor’s degree in business, operations, supply chain, technology, project management, or a related field, or equivalent relevant experience • PMP certification, active at time of hire • Advanced, hands-on proficiency with project management tools such as Smartsheet (highly preferred) or equivalent, including project plans, dependencies, dashboards, reports, portfolio views, and executive status reporting • 8+ years of progressive project, program, or implementation leadership, including complex customer-facing implementations • 3+ years of formal people-management experience, including coaching and performance management • Demonstrated ownership of multiple concurrent implementations or a delivery portfolio • Experience with capacity planning, resource forecasting, governance design, risk management, and executive reporting • Proven ability to lead cross-functional teams without relying on direct authority • Excellent written, verbal, and customer-facing communication skills • Experience with deals of $10M+ highly preferred • Experience in service logistics, supply chain, field service, SaaS, managed services, or another complex operational environment • Practical experience using AI-enabled tools to improve project and program delivery, summarize project information, identify risks and themes, prepare status communications, and streamline repeatable administrative work, with appropriate human review and data-handling judgment • Experience building or materially improving a customer onboarding or implementation operating model • Experience with enterprise customers, multi-region launches, operational integrations, or high-dependency programs • Familiarity with HubSpot or equivalent CRM, ERP, service management, and business intelligence platforms • Change-management or agile certification in addition to PMP