NOC Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $111.1k - $138.9k / year

⏰ Full Time

🟠 Senior

🌐 Network Operations

👻 Ghost score 0%

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DMI (Digital Management, LLC)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

DMI (Digital Management, LLC) is a leading global provider of digital transformation and managed IT services that operates across both the public and private sectors. DMI's broad capabilities encompass artificial intelligence and data, application development and modernization, security and privacy, and cloud and infrastructure, supporting a diverse range of clients including national security, transportation, automotive, manufacturing, and consumer goods sectors. The company is recognized as an eight-time leader in the Gartner Magic Quadrant for Managed Mobility Services, and its Cloud+ suite offers comprehensive solutions for cloud advancements. DMI is committed to delivering superior customer satisfaction and innovative digital solutions that drive impactful business and mission outcomes for its clients worldwide.

📋 Description

• Lead a team of technicians to ensure maximum network uptime, rapid incident response, and high-quality metropolitan fiber connectivity • Manage day-to-day Network Operations Center functions • Schedule and coordinate daily workload for NOC Engineers • Review and assign escalated issues and trouble tickets • Assist with the NOC team workflow and escalated troubles/issues • Oversee day-to-day operations and ensure work is completed accurately and closed in a timely manner • Manage and coach NOC staff, including performance evaluations • Assist with hiring and training new personnel • Oversee Standard Operating Procedures and Method of Procedure documentation • Work on assigned special projects • Generate and deliver requested reports, tickets, and documents to end users/customers

🎯 Requirements

• Bachelor’s degree or equivalent experience • 10+ years of Network Operations experience, focusing on fiber network operations • 5+ years of Supervisory/Managerial experience • Expert understanding of metro fiber service delivery • Expert hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc) • Exceptional written and verbal communication skills • Ability to multitask under high-pressure scenarios while maintaining customer-facing professionalism • Expert knowledge of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF and BGP • Experience with network monitoring systems and ticketing/ITSM platforms • Ability to read and understand GIS Maps, engineering drawings and route schematics • Strong customer service, team leadership, written/verbal, organization, time management and adaptability skills • Prior experience in a 24 x 7 operations/engineering environment • Availability for escalated matters • Cisco, Nokia, Ciena or other primary fiber optic/network equipment manufacturer certification(s) preferred • Deep understanding of BICSI Standards preferred • 5+ years in a government support role preferred • ITIL v4/v5 certification preferred • No citizenship restrictions

🏖️ Benefits

• Virtual health visits • Commuter perks • Pet insurance • Entertainment discounts • Annual performance reviews • Tuition assistance • Internal career growth opportunities • Generous 401(k) matches • Life and disability insurance • Financial wellness tools • Annual awards • Service anniversaries • Referral bonuses • Peer-to-peer shoutouts • Healthcare coverage • Wellness programs • Flu shots • Biometric screenings

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