Senior Technical Lead

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $152.5k - $190.6k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 0%

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DMI (Digital Management, LLC)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

DMI (Digital Management, LLC) is a leading global provider of digital transformation and managed IT services that operates across both the public and private sectors. DMI's broad capabilities encompass artificial intelligence and data, application development and modernization, security and privacy, and cloud and infrastructure, supporting a diverse range of clients including national security, transportation, automotive, manufacturing, and consumer goods sectors. The company is recognized as an eight-time leader in the Gartner Magic Quadrant for Managed Mobility Services, and its Cloud+ suite offers comprehensive solutions for cloud advancements. DMI is committed to delivering superior customer satisfaction and innovative digital solutions that drive impactful business and mission outcomes for its clients worldwide.

📋 Description

• Lead the COTS application support team and provide day-to-day direction on priorities and technical execution • Maintain technical excellence within the COTS application Operations and Maintenance group and promote operational discipline • Serve as the technical escalation point for application support questions, tickets, and coordination issues • Conduct performance reviews and offer feedback for continuous improvement • Foster a collaborative and solution-oriented team culture • Oversee ticketing systems, troubleshooting, and escalation of complex issues • Ensure timely and accurate resolution of incidents and service requests in accordance with SLAs • Maintain high customer satisfaction through professional, clear, and courteous communication • Review Change Requests before submission to the Change Control Board • Oversee application upgrades, patches, and migrations for COTS applications • Coordinate with client leads on backlog prioritization • Ensure adherence to federal regulations, cybersecurity policies, privacy standards, and operational security protocols • Conduct audits and risk assessments for federal IT compliance • Collaborate with cybersecurity teams to manage vulnerabilities and maintain secure IT infrastructure • Develop and maintain COTS performance reports covering incident resolution times, customer satisfaction, and issue trends • Analyze performance data and implement process improvements • Track emerging technologies and industry trends and integrate them into IT operations as appropriate

🎯 Requirements

• Bachelor’s Degree in a relevant field (such as computer science, information technology, or business administration) is often required • 8+ years of relevant experience • In-depth knowledge of IT systems, infrastructure, and software development • Familiarity with government regulations, compliance, and security standards (e.g., NIST) • Strong leadership abilities to guide teams, resolve conflicts, and make strategic decisions • Effective communication with stakeholders, team members, and senior management • Budgeting and financial oversight skills to effectively manage the contract • Ability to allocate resources efficiently and track expenses • Must be a U.S. Citizen • Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information

🏖️ Benefits

• Virtual health visits • Commuter perks • Pet insurance • Entertainment discounts • Annual performance reviews • Tuition assistance • Internal career growth opportunities • Generous 401(k) matches • Life and disability insurance • Financial wellness tools • Annual awards • Service anniversaries • Referral bonuses • Peer-to-peer shoutouts • Healthcare coverage • Wellness programs • Flu shots • Biometric screenings • Remote work

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