ServiceNow Developer

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DMI (Digital Management, LLC)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

DMI (Digital Management, LLC) is a leading global provider of digital transformation and managed IT services that operates across both the public and private sectors. DMI's broad capabilities encompass artificial intelligence and data, application development and modernization, security and privacy, and cloud and infrastructure, supporting a diverse range of clients including national security, transportation, automotive, manufacturing, and consumer goods sectors. The company is recognized as an eight-time leader in the Gartner Magic Quadrant for Managed Mobility Services, and its Cloud+ suite offers comprehensive solutions for cloud advancements. DMI is committed to delivering superior customer satisfaction and innovative digital solutions that drive impactful business and mission outcomes for its clients worldwide.

📋 Description

• Design, develop, and customize ServiceNow applications, modules, and workflows • Build and maintain custom applications, Business Rules, Client Scripts, UI Policies, Flow Designer workflows, forms, and integrations • Partner with process owners and subject matter experts to understand business processes, KPIs, and SLAs • Translate functional and business requirements into technical solutions • Support process improvement through automation and workflow optimization • Configure and implement REST/SOAP, MID Server, and other third-party integrations • Provide integration guidance and recommendations • Maintain, enhance, and resolve issues in existing applications • Participate in test planning and define test cases and scenarios • Perform unit and system testing and support user acceptance testing • Ensure solutions meet quality, performance, and security standards • Develop and maintain design specifications, architecture diagrams, and configuration documentation • Ensure compliance with security policies and SDLC processes • Support knowledge transfer and project documentation • Stay current on ServiceNow capabilities, releases, and industry trends • Identify service-delivery improvements through platform enhancements • Contribute to process standardization and ServiceNow maturity • Assist with administration of on-premises environments, including updates, patches, and upgrades • Debug and troubleshoot production issues as a System Admin Lead • Contact customers or platform users to replicate issues and restore normal operations • Coordinate with ServiceNow Support on bugs, defects, and team questions • Collaborate with CASD, Infrastructure, DevOps, Business Support, Business Enablement, and other cross-functional teams

🎯 Requirements

• Bachelor's degree in computer science, Information Systems, or related field, or equivalent experience • Minimum 3 years of hands-on ServiceNow development experience • Experience working within Agile environments, including Scrum or Kanban • Strong understanding of ServiceNow ITSM, ITOM, ITBM, HRSD, CSM, or similar modules • Proficiency in JavaScript • Proficiency with Glide API, including GlideRecord and GlideSystem • Proficiency with ServiceNow Studio, Flow Designer, and Service Portal • Experience with REST/SOAP integrations and MID Server • Knowledge of ServiceNow security model and access controls • Familiarity with ITIL principles and IT service management best practices • Understanding of SDLC and secure development practices • At least one active ServiceNow certification: CSA, CAD, or CIS • Strong analytical and problem-solving capabilities • Ability to translate complex business requirements into technical deliverables • Effective communication and collaboration across cross-functional teams • Detail-oriented focus on quality and maintainability • No citizenship restrictions • Applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information

🏖️ Benefits

• Virtual health visits • Commuter perks • Pet insurance • Entertainment discounts • Annual performance reviews • Tuition assistance • Internal career growth opportunities • Generous 401(k) matches • Life and disability insurance • Financial wellness tools • Annual awards • Service anniversaries • Referral bonuses • Peer-to-peer shoutouts • Healthcare coverage • Wellness programs • Flu shots • Biometric screenings