ServiceNow HR Application Analyst

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Sedgwick

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Own configuration and ongoing enhancement of ServiceNow HRSD modules • Design and optimize the Employee Center experience • Analyze requirements and make solution design decisions • Configure workflows, Flow Designer automations, and platform logic • Evaluate configuration versus customization trade-offs • Troubleshoot complex issues and guide resolution strategies • Help shape how HR services are delivered through ServiceNow • Progress beyond execution into solution ownership and decision-making

🎯 Requirements

• Mid-level ServiceNow HR Application Analyst • Experience with ServiceNow HRSD • Strong Employee Center (ESC) configuration experience • End-to-end configuration expertise • Ability to make independent configuration decisions • JavaScript exposure in ServiceNow • Portal/widget scripting awareness • Interest in deeper development skills • Strong analytical thinking • Confident communicator • Ownership mindset • ServiceNow CSA certification preferred • HRSD certification (service delivery) preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k and matching • PTO • Disability insurance • Life insurance • Employee assistance • Flexible spending or health savings account • Other additional voluntary benefits • Work-life balance • Caring culture

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