HRBP Consultant

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👩‍👩‍👧‍👦 Human Resources (HR)

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $30M Series B on 2021-11

Consulting • Logistics • Marketing

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Partner with US business leaders to understand organizational priorities, team dynamics, and talent needs • Provide guidance on organizational design, workforce planning, team effectiveness, and people-related decisions • Act as a trusted advisor and coach to managers and senior leaders • Use people data, trends, and insights to identify organizational opportunities and recommend solutions • Partner with global People teams to ensure consistency while adapting programs to US business and regulatory requirements • Serve as a primary HR point of contact for employees and managers across the US • Manage employee relations matters, including performance concerns, workplace conflicts, investigations, disciplinary actions, and sensitive employee situations • Coach managers on effective people management, feedback, documentation, and difficult conversations • Drive performance management processes, including goal setting, performance reviews, development planning, and performance improvement plans • Partner with leaders on talent reviews, succession planning, high-potential identification, and career development • Support promotion and compensation review processes in partnership with People leadership • Partner with leadership to strengthen employee engagement, communication, and organizational culture • Analyze employee feedback and engagement data and translate insights into actionable plans • Support initiatives focused on employee experience, recognition, retention, and manager effectiveness • Support organizational changes including restructuring, leadership transitions, team expansion, and evolving operating models • Help leaders effectively communicate and manage change across their teams • Identify organizational risks and proactively recommend solutions • Support integration and scaling of new teams, functions, and business initiatives • Partner with People Operations on onboarding, offboarding, benefits, leave management, employee documentation, and other employee lifecycle processes • Partner with internal and external legal counsel when required on complex employee relations or compliance matters • Ensure HR practices, documentation, and processes are scalable and compliant

🎯 Requirements

• 7+ years of progressive HR experience, including significant experience as an HR Business Partner or similar role • Experience supporting employees and leaders within the United States • Strong knowledge of US employment practices and federal/state employment regulations • Experience in a technology, SaaS, AI, or high-growth organization strongly preferred • Demonstrated experience managing complex employee relations and performance matters • Strong coaching and influencing skills with the ability to effectively partner with senior leaders • Experience with performance management, talent reviews, organizational design, employee engagement, and change management • Strong judgment and discretion when handling confidential and sensitive employee matters • Data-oriented mindset with the ability to use HR metrics and insights to influence decisions • Comfortable operating in an environment where priorities evolve quickly and processes continue to scale • Excellent written and verbal communication skills

🏖️ Benefits

• Equal opportunity employer committed to diversity in the workplace • Benefits and leave management are included among the core HR programs the role partners on