Program Operations Coordinator

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $19 - $20 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

📋 Program Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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DocGo

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

Healthcare • Healthcare Insurance • Transport

DocGo is a healthcare technology company shaping the future of healthcare delivery by reimagining how healthcare services are provided. With proprietary technology and skilled clinicians, DocGo delivers population health programs for governments, value-based arrangements for payers, medical transportation for hospitals, and mobile healthcare solutions that aim to keep patients at home and out of hospitals. They emphasize proactive, on-demand, and mobile healthcare solutions, offering services such as urgent care, preventive services, and chronic condition management. Operating in over 30 US states and the UK, DocGo is committed to increasing access to healthcare and improving patient outcomes through technology-driven, compassionate care.

📋 Description

• Continuously monitor clinical and operational queues, clinician coverage, customer support channels, and workflows across multiple virtual healthcare programs • Manage and prioritize visit flow based on urgency, clinician availability, service-level expectations, and operational impact • Provide real-time operational support to clinicians regarding workflow, scheduling, platform, and process-related questions or issues • Serve as the primary overnight point of contact for customer support operations and manage patient/customer inquiries across designated support channels • Resolve, triage, and escalate customer support and operational issues requiring clinical, technical, partner, or leadership involvement • Monitor queues and workflows for backlogs, aging requests, coverage gaps, service-level risks, customer experience concerns, technical issues, and emerging operational problems • Troubleshoot operational and technical issues and manage support tickets or escalations through resolution or documented handoff • Monitor and triage communications across messaging, email, ticketing, phone, and clinical platforms • Support and route requests from patients, clinicians, partners, and internal teams • Respond to overnight operational disruptions, workflow changes, coverage concerns, and service-delivery issues • Maintain documentation of consult status, customer support activity, incidents, escalations, service-level misses, and outstanding work • Complete operational reporting and provide shift handoffs covering significant events, unresolved issues, and follow-up • Apply current workflows and operating procedures and incorporate new processes, programs, tools, and requirements

🎯 Requirements

• 2+ years of experience in healthcare operations, customer service, clinical support, healthcare administration, or a related field • Strong organizational skills and exceptional attention to detail • Ability to work quickly and accurately in a fast-paced environment while managing multiple active priorities, communication channels, and workflows simultaneously • Excellent written and verbal communication skills • Strong problem-solving, troubleshooting, prioritization, and decision-making skills • High level of comfort with technology and ability to quickly learn, navigate, and work across multiple systems and platforms • Ability to work independently, exercise sound judgment, and recognize when an issue requires escalation • Experience with or comfort using EMRs, ticketing systems such as Jira, communication tools such as Slack, and other web-based operational platforms • Ability to reliably work the assigned overnight schedule • Ability to attend required daytime onboarding, training, staff meetings, and other designated operational sessions as scheduled • A college degree is not required with sufficient relevant experience • Candidates with substantial help desk, service desk, technical support, or similar troubleshooting experience may be considered with less direct healthcare operations experience

🏖️ Benefits

• 6-12 month temporary position with opportunity to extend or become permanent • W2 employment