Account Growth Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📈 Growth Marketing

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Documo

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Documo is a company that offers cloud-based fax solutions tailored for regulated industries requiring secure and compliant communications. Their platform, mFax, provides a user-friendly interface for sending and receiving faxes and offers features such as bank-grade security and a powerful API for integration. Documo's services cater to various business sizes, providing monthly and annual pricing plans. With a focus on optimizing workflows, reducing paper waste, and enhancing security, Documo aims to modernize document processes and improve efficiency for its users.

📋 Description

• Build and maintain strong, long-term customer relationships • Maximize customer satisfaction, retention, and profitability • Identify upselling and cross-selling opportunities for account expansion • Expand adoption and usage of Documo’s cloud fax platform • Develop and execute account strategies aligned with customer goals and Documo’s growth objectives • Analyze account data and performance metrics • Conduct market research to identify trends, opportunities, and risks • Serve as a trusted advisor and primary customer point of contact • Drive revenue growth within assigned accounts • Collaborate with Sales to negotiate contracts and expand business • Secure annual renewals from assigned accounts • Monitor account performance and churn, proactively addressing potential issues • Maintain knowledge of Documo products, services, industry trends, market dynamics, and competitor activities

🎯 Requirements

• Proven track record of meeting or exceeding goals and receiving positive customer feedback • 3+ years of experience in Account Management, Customer Success, or inside sales • Proficiency with Salesforce and Jira • Strong interpersonal, communication, and problem-solving skills • Ability to manage multiple priorities in a fast-paced environment • Experience in the healthcare industry is a bonus • Telecom technical knowledge is a bonus • Programming or technical experience with complex customer API integrations is a bonus

🏖️ Benefits

• Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match. • Annual bonus program based on role and company performance. • Annual performance reviews with merit increases. • In-person company kick-off to connect, collaborate, and celebrate. • Equity opportunities to grow with us. • Flexible remote work that fits your life, plus flexible paid time off. • Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP). • Supportive, inclusive, and fun culture.