Community & Advocacy Manager

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dodge Construction Network

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1891

🏗️ Construction

💼 Consulting

📦 Logistics

Construction • Consulting • Logistics

Dodge Construction Network is a provider of construction market intelligence and digital connection tools that help contractors, architects, engineers, manufacturers and suppliers find projects, manage bids, and connect with decision-makers. The company delivers a searchable directory of projects, plans, specs, product/manufacturer data and BIM objects, verified RFP/RFQ leads, forecasting and analytics, and consulting services through SaaS platforms and data-driven solutions to support business growth across commercial and residential construction markets.

📋 Description

• Build a repeatable approach for identifying and engaging with communities and conversations relevant to Dodge customers and prospects • Develop a pipeline of customer advocates for reviews, testimonials, references, customer stories, research, events, and other opportunities • Strengthen Dodge’s reputation and social proof across third-party platforms and customer touchpoints • Create feedback loops that turn community, review, and customer signals into insights for company teams • Identify and prioritize communities, professional networks, industry conversations, review platforms, and other environments where customers and prospects are active • Monitor conversations and customer feedback for themes, concerns, opportunities, and reputational issues • Participate in relevant conversations and decide when to respond, engage an expert or customer, escalate an issue, or continue listening • Build and manage a customer advocacy program and match advocates with opportunities • Partner with Sales, Account Management, Customer Experience, Product Marketing, and other teams on customer participation • Manage review and reputation initiatives across G2, BBB, and other platforms • Maintain records of customer participation, permissions, interests, and approved proof • Activate customers and subject-matter experts around webinars, events, research, thought leadership, and Brand programs • Extend strong customer and community moments into reviews, testimonials, stories, conversations, and other content • Coordinate with Brand, Events, Product Marketing, Economics and Research, Sales, and Customer Experience • Track engagement, advocate participation, review performance, reputation, sentiment, and advocacy-program output • Turn qualitative and quantitative feedback into recommendations • Build processes and documentation to scale programs • Report directly to the Director, Brand Marketing

🎯 Requirements

• Candidates located in the continental United States • Legally authorized to work in the United States and must not now or in the future require sponsorship for employment visa status • Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent relevant experience • 5+ years of experience in B2B marketing, communications, community, customer advocacy, customer marketing, reputation management, or a related discipline • Experience building or operating programs in at least two areas such as community engagement, customer advocacy, review and reputation management, customer marketing, or public-facing brand communications • Excellent writing and communication skills and strong judgment when representing a company publicly • Demonstrated ability to build productive relationships across teams and turn those relationships into repeatable programs • Strong project-management skills and ability to manage multiple stakeholders, priorities, and deadlines • Comfort using qualitative and quantitative information to identify patterns, evaluate program performance, and recommend action • Familiarity with review platforms, CRM systems, community and social platforms, project-management tools, or similar technology • Experience in SaaS, technology, data and analytics, construction, or another complex B2B environment is helpful • Background check required after a conditional job offer • Must describe an online community that encourages participation somewhere in the application

🏖️ Benefits

• Market competitive salary • Comprehensive benefits • Uncapped variable incentive plans or an annual discretionary performance bonus, for applicable roles • Remote, home-office based work • Some travel including on-site support at customer events, conferences, and quarterly trade shows • Reasonable accommodation and assistance completing the online application