People Shared Services Specialist I

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟢 Junior

👥 People Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Dollar Tree Stores

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

💼 Consulting

🍽️ Food & Beverage

💰 $370M Post-IPO Equity - Dollar Tree on 2019-01

Logistics • Consulting • Food & Beverage

Dollar Tree Stores is a U. S. -based discount variety retail chain that operates thousands of physical stores, supported by distribution centers and a corporate headquarters. The company focuses on offering low-priced goods and value-driven shopping experiences to consumers, and emphasizes employee development, inclusive workplace culture, and benefits for its associates. Dollar Tree’s operations include store retailing, logistics and distribution, and corporate support functions.

📋 Description

• Serve as the first point of contact for associates and corporate employees seeking support with People-related questions, Workday transactions, policies, programs, and services • Receive, research, respond to, and resolve inquiries through Workday Help Case Management and other approved support channels • Manage a high-volume case queue based on urgency, business impact, service-level commitments, and established procedures • Provide clear, accurate, professional, and customer-focused written responses • Apply policies, standard operating procedures, knowledge articles, process documentation, and system resources • Complete permitted Workday transactions and support requests within the role’s defined scope • Own cases from intake through resolution whenever possible • Identify and escalate complex, sensitive, risky, policy-related, system-related, or out-of-scope inquiries to Tier 2, COE, HRIS, Absence/Benefits, Payroll, Talent Acquisition, or other teams • Maintain complete, accurate, timely, and audit-ready case documentation • Protect confidential associate, employee, and company information • Meet expectations for case quality, productivity, response time, resolution time, schedule adherence, customer experience, and SLAs • Participate in training, calibration sessions, team meetings, quality reviews, and knowledge-sharing activities • Identify recurring questions, unclear processes, knowledge gaps, system issues, and self-service improvement opportunities • Adapt to evolving People processes, Workday functionality, business priorities, organizational structures, and service-delivery needs

🎯 Requirements

• High school diploma or equivalent • 1+ years’ experience using Workday and Workday Help Case Management • 1+ years of experience in customer service, contact center operations, shared services, case management, help desk support, administrative support, retail operations, hospitality, HR support, or another high-volume service environment • Strong written and verbal communication skills • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail, responsiveness, and accuracy • Strong problem-solving and critical-thinking skills • Ability to handle sensitive information with discretion and maintain confidentiality • Strong organizational and time management skills • Proficiency with Microsoft Office or Google Workspace • Comfort learning new systems and technology • Positive, helpful, and customer-focused approach • Preferred: experience supporting HR, People Operations, Payroll, Benefits, Leave, Talent Acquisition, or employee relations processes • Preferred: experience in a large, distributed, retail, hospitality, call-center, or multi-location organization • Preferred: experience supporting associates or employees through phone, email, chat, case management, or other digital service channels • Preferred: familiarity with service-level agreements, customer-service metrics, quality standards, or knowledge-management practices

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Flexible spending account • Life insurance • Disability insurance • 401(k) plan • Paid time off (PTO) • Paid holidays annually • Employee stock purchase plan • Quarterly bonus when performance goals are met • Employee Assistance Program • Retirement plans with matching contributions • Educational Assistance • Access to PerkSpot employee discount platform • Reasonable accommodations for qualified individuals with disabilities