Collection Counselor

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟢 Junior

🛋️ Counselor

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Dovenmuehle

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Dovenmuehle is

📋 Description

• Answer a high volume of inbound calls from and/or generate a high volume of outbound calls to delinquent borrowers. • Resolve delinquent accounts by collecting the full amount due, establishing repayment plans, or proceeding with hardship assistance as appropriate. • Counsel borrowers on options for meeting payment obligations, explain terms, and arrange repayment plans based on department procedures. • Discuss financial status, review monthly income and expenses, and determine reasons for non-payment. • Offer Loss Mitigation assistance and explain options and processes in detail when appropriate. • Apply federal regulations and collection laws, including FDCPA. • Follow company and department policies and procedures and proper borrower, client, state, and federal protocols. • Maintain and document mortgage collection systems and databases with all activities and communications. • Process mortgage loan payments according to established guidelines. • Meet or exceed monthly goals. • Complete annual regulatory compliance training. • Perform additional duties as assigned.

🎯 Requirements

• High School diploma or equivalent. • Solid PC skills: Microsoft applications and loan servicing platforms. • 1-2 years collection experience/customer service experience. • Analytical and problem-solving skills and attention to detail. • Effective communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences. • Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions. • Ability to understand and explain financial matters, details of modifications, and foreclosures in terms affected audiences understand. • Knowledge of loan servicing software/systems preferred. • Collection experience preferred. • Call center experience preferred. • Bilingual in Spanish - must pass bilingual certification preferred.

🏖️ Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more. • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays