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• Manage cases of loss mitigation loan files within required timelines and protocols • Handle an intermediate volume of cases and identify more complex cases for escalation • Evaluate borrower application packages to determine financial circumstances, capacity, and ability to pay • Reconcile sources of income, tax returns, balance sheets/statements, and credit reports • Evaluate property valuations and/or appraisals to determine beneficiary’s equity position and ensure adequate collateral is maintained • Review title searches for liens, real estate tax information, or other barriers and relay required steps to appropriate parties • Negotiate terms with mortgagors, real estate brokers, attorneys, MI companies, government agencies, and clients • Complete modification/forbearance calculations for agreements or provide required information to appropriate parties • Ensure documentation is accurate before submission to departments updating the Loan Servicing System • Manage portfolio loans with client-specific criteria and agency guidelines • Monitor loans for borrower payment and performance during trial, forbearance, or repayment plans • Adhere to laws, regulations, and organizational processes • Report to Supervisor • Perform additional duties as assigned
• Bachelor’s degree or equivalent combination of education and experience • 1+ years’ experience of mortgage underwriting • Proficient with Microsoft applications, including Excel, and loan servicing platforms • Strong analytical and problem-solving skills and attention to detail • Ability to handle complex, multiple tasks simultaneously in a fast-paced environment • Ability to work independently along with initiative to complete all assigned tasks timely • Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences • Detailed knowledge of processes of loss mitigation, bankruptcy, and foreclosure, as well as various agency requirements and waterfall guidelines • Have the educational requirements necessary to obtain Loan Officer’s license • Ability to train others • Must successfully complete annual regulatory compliance training • Must be able to remain in a stationary position and/or move about the organization or remote office • May occasionally lift and/or move up to 25 lbs.
• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability • 401 (K) Plan with company match • Paid Vacation, Sick, Personal and Holidays • On-site office setting or quiet, designated work from home space
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