Developer Support Executive

Job not on LinkedIn

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $84.3k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Dow Jones

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1882

📱 Media

🤝 B2B

💸 Finance

Media • B2B • Finance

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics.

📋 Description

• Provide phone and email support for developers implementing Dow Jones APIs or products • Certify customer applications against Dow Jones technical and branding guidelines • Provide support for Dow Jones Integration and Destination products • Handle third-level support for unresolved technical support issues • Escalate issues to other departments when appropriate • Obtain status updates on outsourced issues and keep technical staff informed • Assist with mentoring and coaching technical staff • Recognize and report problem trends • Review and communicate system enhancement needs and lead solution implementation • Help provide coverage for other regions, on-call duties, or weekend duties • Conduct customer kickoff meetings to design workflows adhering to Dow Jones platform certification rules • Communicate best practices for using Dow Jones APIs and services • Troubleshoot and resolve technical issues with customers • Write code samples, tutorials, and technical articles for the developer support portal • Develop internal tools and applications as directed by management • Work with technical staff, customer service, system development groups, Global Operations, Product Testing, Technology, sales, and customers to resolve problems • Keep management informed of severity-one problems • Report to the Supervisor of Developer Support

🎯 Requirements

• Understanding of Web services (SOAP, REST, WSDL, XML, JSON) • Experience developing or supporting sites using API and SDK integrations • Networking or communication protocol knowledge • High level understanding of troubleshooting network connectivity issues related to a customer’s network infrastructure • Knowledge of HTTPS, SFTP, and other common protocols • Ability to assimilate complex product knowledge and identify appropriate solutions • Ability to adapt to a changing work environment and structure • Excellent verbal and written communication skills, with ability to explain complex products and technical issues appropriately to the audience • High degree of professionalism, responsibility, and accountability • Customer focus and ability to develop and sustain productive customer relationships • Ability to follow documented troubleshooting steps and accurately log interactions into the corporate CRM • Past experience with salesforce.com is a plus • Coding skills in C#, Java, Perl, Ruby, or Python preferred • Minimum of 3 years in a Technical Support or Developer role working with Web applications preferred • Experience working with XML and Relational Databases desired • Experience supporting web and mobile applications and troubleshooting browser-related issues desired

🏖️ Benefits

• Comprehensive Healthcare Plans • Paid Time Off • Retirement Plans • Comprehensive Insurance Plans • Education Benefits • Family Care Benefits • Commuter Transit Program • Subscription Discounts • Employee Referral Program • Comprehensive benefits package covering health, retirement, wellbeing, and more • Optional benefits to meet the diverse needs of employees

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